Field Service Technician II

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Notes:

• Is this position remote or in person? On-site at client locations
• What will the primary day-to-day responsibilities entail for this person? Please see Job Description below
• What are the TOP 2 required skills that candidates must have? Electro-mechanical and printer hardware support experience
• Will there be OC (on call)? No
• Will there be shift differentials? No
• How many overall years of experience should this person have? 2 to 3
• Do they need any specific certifications or education? Lexmark printer certification nice to have
• If contract to hire what is the conversion rate? N/A
• How many miles per day will the contractor be driving? Will vary depending on client locations
• What radius range should candidates be located from the job location? Within 75 miles
• What is the exact work location or city, state, or zip? Lafayette, IN 47905
• How soon will the candidate review and interviews start? ASAP
• Do you have upcoming vacations or time out of the office? N/A
  
  

Job description:

Our client is currently seeking a qualified Field Technician to join their team in Lafayette, IN and provide end-user support. This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver''s license (Real ID compliant), clean MVR, and a reliable vehicle.

Duties and Responsibilities:

• Project focus on upgrading advanced commercial printers at retail locations
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
• Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
• Install and remove equipment and systems as required
• Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
• Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
• Determine the most cost-effective repair / resolution to minimize customer downtime.
  
  

Skills and Qualifications:

• Minimum 2 to 3 years of field service experience, specifically in commercial printers required
• Must be able to do extensive traveling via plane and / or car
• Must have commercial / large printer experience; Lexmark printer certification nice to have
• Experience working on commercial printers and have an electronics / mechanical aptitude
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook
• Experience with multi-platform Windows O/S required
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
• Ability to work independently in a retail environment
• Ability to lift up to 50lbs.
• Excellent customer service skills and professionalism
• Able to communicate effectively both written and verbally with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast-paced, client-driven environment