Field Service Tech IV

Location: Westminster, CO

Salary: $36.00 USD Hourly - $38.42 USD Hourly

Description:

Title: Field Service Technician IV

Location: Westminster, CO

Duration: 6 Months

Max Pay Rate: $38.42

About The Role

We are seeking an experienced Field Service Technician IV to provide on-site IT support across multiple local sites. This position involves supporting a diverse user base, including both local and remote employees, and delivering high-quality technical assistance in a fast-paced environment.

Key Responsibilities

• Provide technical support for hardware, software, and networking issues for both local and remote users.
• Perform root-cause analysis and resolve issues or escalate appropriately.
• Deliver A/V support for conference rooms and meeting spaces.
• Provide high-touch support to executive-level end users.
• Manage end-user hardware moves, adds, and changes.
• Configure new systems and support workstation refresh cycles.
• Support mobile devices, VoIP phones, printers, and VPN connectivity.
• Ensure timely resolution of tickets according to SLAs.
• Document work performed within the ticketing system.
• Create and update Knowledge Base articles as needed.
• Provide occasional after-hours or surge-support when required.
• Travel between multiple local sites as necessary.
  
  

Required Skills

• CompTIA Security certification
• Experience supporting senior/executive leadership
• Ability to work independently or within a team
• Strong proficiency with:
• Windows 11 OS
• Microsoft 365 (Teams, Intune, OneDrive)
• Remote support tools
• Online ticketing systems (e.g., ServiceNow)
• Active Directory
• SCCM for software deployment
• Basic networking troubleshooting skills
• Experience resolving VPN issues
• Experience imaging laptops and joining systems to domains
• Excellent verbal and written communication skills
• Strong customer service mindset
  
  

Experience Requirements

• High School diploma and 4 years of IT support experience (or equivalent).
• Must be able to obtain and maintain a Top Secret/SCI clearance.
• Demonstrated experience in end-user support across Windows 10/11 environments.
• Experience supporting mobile devices and remote users.
• Ability to work effectively in a collaborative team environment.
• Must be able to travel between local sites as needed.
  
  

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!