What are the responsibilities and job description for the Field PLC Customer Support Manager position at Jobs via Dice?
Location: Baltimore, MD
Salary: $95,000.00 USD Annually - $120,000.00 USD Annually
Description:
PLC Support Manager -
PLC Support Manager will support customers using our industrial machinery. This role is hands-on, customer-facing, and serves as the primary technical contact for troubleshooting PLC, mechanical, and equipment performance issues. You'll also provide light leadership for a small team of field service technicians. This is a local, non-traveling role focused on real-time problem solving.
What You'll Do
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $95,000.00 USD Annually - $120,000.00 USD Annually
Description:
PLC Support Manager -
PLC Support Manager will support customers using our industrial machinery. This role is hands-on, customer-facing, and serves as the primary technical contact for troubleshooting PLC, mechanical, and equipment performance issues. You'll also provide light leadership for a small team of field service technicians. This is a local, non-traveling role focused on real-time problem solving.
What You'll Do
- Lead customer support for machinery issues via phone/email
- Troubleshoot PLC and mechanical problems (Siemens/Allen-Bradley preferred)
- Schedule and coordinate field technicians for service calls and startups
- Guide customers through fixes to reduce downtime
- Document issues and trends for continuous improvement
- Provide light supervision for a team of three service techs
- Collaborate with engineering, operations, and sales to resolve issues and share field insights
- Technical background in industrial machinery, automation, PLCs, and mechanical troubleshooting
- Strong communication skills with non-technical customers
- Experience in technical support or service coordination
- Basic leadership experience preferred
- Strong organization and follow-up skills
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary : $95,000 - $120,000