Epic Administrator (Client Systems)

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Job#: 3027907

Job Description:

Job Summary:

The Epic Client Systems Administrator is responsible for installing, maintaining, and supporting Epic client system servers and applications. This role requires strong expertise in Windows Server operating systems, Citrix environments, and Epic client systems such as Hyperspace, EPS, WebBlob, and System Pulse. The administrator ensures system performance, availability, security, and reliability across production and non-production environments while following Epic best practices.

Key Responsibilities:

• Install, configure, and maintain Epic client system servers and applications
• Support environments including production, reporting, disaster recovery, training, and non-production
• Monitor server performance and troubleshoot system issues
• Apply hot fixes, service packs, and security updates
• Maintain system backups and verify data restores
• Test failover procedures and ensure high availability
• Participate in capacity planning to ensure adequate system resources
• Manage system security, access controls, and audit compliance
• Configure user access based on policy, roles, and responsibilities
• Work closely with Epic, including opening and coordinating support tickets
• Serve as an escalation point for complex Epic client systems issues
• Participate as a key contributor on project teams
• Document system configurations, procedures, and architecture clearly and accurately
• Review existing solutions and recommend enhancements for performance, reliability, and data integrity
• Adhere to enterprise change management and disaster recovery policies
• Provide high-quality support and customer service to internal and external users
• May assist with report creation and delivery as assigned
• Participate in on-call rotation with 24x7 pager or phone availability
  
  

Required Skills & Knowledge:

• Strong knowledge of Windows Server OS design, tuning, and administration (virtual environments)
• Experience with Citrix platform administration
• Understanding of backup and recovery strategies and high-availability design
• Strong analytical and troubleshooting skills
• Excellent written and verbal communication skills
• Strong organizational and planning abilities
• Ability to work independently and collaboratively within a team
• Demonstrated healthcare operational knowledge
• Experience with Windows OS commands and scripting
  
  

Education & Experience Requirements:

• Bachelor's degree in Business Management, Information Systems, or a related field
• Epic Client Systems Manager Certification (required)
• 1-2 years of related work experience
  
  

Work Environment & Physical Requirements:

• Office-based role in a well-lit, climate-controlled environment
• Primarily sedentary work with frequent computer use
• Occasional standing, walking, lifting, and driving
• Frequent repetitive motion and extended use of computer monitors
  
  

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.