Enterprise Voice Operations Technician

job summary:

We are seeking a dependable and technically skilled Voice Operations Technician to support and maintain our voice communications systems and AV infrastructure. The ideal candidate will assist with day-to-day operations of voice platforms (VoIP, unified communications) and provide technical support for AV systems used in conference rooms. This role requires a service-oriented mindset, strong troubleshooting skills, and the ability to operate in a fast-paced, hands-on environment

location: Riverwoods, Illinois

job type: Solutions

salary: $29 - 30 per hour

work hours: 8am to 5pm

education: No Degree Required

responsibilities:

Voice Operations:

• Monitor and support VoIP systems and voice infrastructure
• Support unified communications tools (Microsoft Teams, Zoom, etc)
• Provides second level incident support for all voice communications systems and
  
  

services across the enterprise, as assigned to queue, to ensure that service level

agreements are met and incidents are appropriately addressed

• Troubleshoot voice call quality and connectivity
• Assist with provisioning and deprovisioning of phones, extensions, and user accounts
• Perform regular checks on voice network performance and escalate complex issues.
• Provisioning and deprovisioning of conference rooms
• Collaborate with network and security teams to ensure QoS and compliance.
• Supporting change management operations
  
  

Audio Visual (AV) Support:

• Set up, operate, and troubleshoot AV systems including, displays, microphones,
  
  

speakers, and video conferencing equipment.

• Maintain AV equipment inventory and perform routine maintenance checks.
• Respond to and resolve AV-related service escalations
  
  

qualifications:

Job Requirements -

Associate degree or vocational training in Information Technology, Telecommunications, or related field (or equivalent experience).

2 years of experience supporting VoIP/voice systems and AV technology.

Basic understanding of networking (IP addressing, VLANs, QoS).

Experience with common UC platforms (Microsoft Teams, Zoom, Cisco WebEx).

Familiarity with AV control systems (Crestron, Extron, AMX) and video conferencing hardware (Polycom, Logitech, etc.).

Experience managing voice gateways, PBX systems, and SIP trunks

Strong customer service and communication skills.

Ability to work independently and as part of a technical support team.

Effective time management and multitasking skills.

Willingness to occasionally work early mornings, evenings, or weekends for event support.

Desired Skills & Experience -

Certifications such as CompTIA Network , AVIXA CTS, or vendor-specific credentials (Cisco, Microsoft).

Experience working in IT operations or facilities management.

Exposure to AV-over-IP or cloud-based UC platforms.

Knowledge of ticketing systems like ServiceNow, Jira, or similar.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.