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Enterprise Contact Center Architect (Google CCAI/CES)

Jobs via Dice
Chicago, IL Full Time
POSTED ON 6/16/2026
AVAILABLE BEFORE 7/15/2026
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Estuate Inc., is seeking the following. Apply via Dice today!

Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform)

Location: Nashville, TN, Atlanta, GA, Chicago, IL

Job Type: Full Time

Your role

  • Defining enterprise CX architecture strategy and roadmaps
  • Designing virtual agents, agent assist, and GenAI-driven CX solutions
  • Leading integrations with CRM and enterprise systems, and acting as a trusted advisor to enterprise clients.
  • The role also supports pre-sales, delivery governance, and mentoring of architects.

Your Skills And Experiences

  • The ideal candidate has 20 years of IT experience, deep expertise in contact center platforms
  • Google CCAI/CES
  • Conversational AI, and GenAI
  • Strong Google Cloud Platform experience
  • Proven background in enterprise CX transformation and client advisory leadership

Salary.com Estimation for Enterprise Contact Center Architect (Google CCAI/CES) in Chicago, IL
$172,953 to $204,503
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