What are the responsibilities and job description for the End User Support Technician position at Jobs via Dice?
Must Haves
Undergraduate degree (MIS Computer Science a plus) or a minimum of 2-3 years' experience in Information Technology setting.
5-7 years' experience with current versions of the Microsoft Windows operating system.
5-7 years' experience with current versions of the Microsoft Office suite specifically with Word, Excel and Outlook.
Familiar with networking technologies and concepts. Understanding of the role routers, switches, and firewalls play. Basic IP knowledge and understanding of wireless networking.
Experience with video conferencing technologies like WebEx, Teams, Zoom and Google Meet.
Familiar with iPhones, Android devices, and other mobile devices.
Nice to have: CompTIA A , Network Certifications
Nice to have: Microsoft Fundamental Certifications
Description
This person will perform as "smart hands" onsite. They will be responsible for connecting walk up users with an EUC member at another office and assisting with resolution of the incident.
Perform first and second level IT support related activities on incidents and requests with technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) either remotely, via email or in-person.
Support activities include the maintenance of office infrastructure, wireless network, phones, and conference rooms.
Perform general software and electronic mail support (i.e. Microsoft Office, Outlook network printing, Windows.)
Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.
Integrate software/hardware updates and fixes into the environment with a well-controlled approach using risk averse procedures, and a carefully thought-out fallback plan.
Develop and maintain technical documentation where appropriate. Identify office procedures that could be made more efficient through the use of office systems.
Assist in maintaining an accurate inventory of system assets.
Respond to problems and issues escalated from the Service Desk.
Participate in department and business level projects as needed to ensure timely execution of technology initiatives and strategies.
Ability to multi-task in a fast-paced environment. Perform other duties as requested and/or assigned within area of expertise.
Skills
communication and people skills, JIRA, Microsoft Office, Intune, Azure, VDI, Windows 10/11
Job Type & Location
This is a Contract position based out of Charlotte, NC.
Pay And Benefits
The pay range for this position is $30.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Apr 22, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Communication skills
- 5-7 years Desktop/End User Support Experience
- 3 years of Experience with Intune/MDM and supporting virtual desktops
Undergraduate degree (MIS Computer Science a plus) or a minimum of 2-3 years' experience in Information Technology setting.
5-7 years' experience with current versions of the Microsoft Windows operating system.
5-7 years' experience with current versions of the Microsoft Office suite specifically with Word, Excel and Outlook.
Familiar with networking technologies and concepts. Understanding of the role routers, switches, and firewalls play. Basic IP knowledge and understanding of wireless networking.
Experience with video conferencing technologies like WebEx, Teams, Zoom and Google Meet.
Familiar with iPhones, Android devices, and other mobile devices.
Nice to have: CompTIA A , Network Certifications
Nice to have: Microsoft Fundamental Certifications
Description
This person will perform as "smart hands" onsite. They will be responsible for connecting walk up users with an EUC member at another office and assisting with resolution of the incident.
Perform first and second level IT support related activities on incidents and requests with technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) either remotely, via email or in-person.
Support activities include the maintenance of office infrastructure, wireless network, phones, and conference rooms.
Perform general software and electronic mail support (i.e. Microsoft Office, Outlook network printing, Windows.)
Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.
Integrate software/hardware updates and fixes into the environment with a well-controlled approach using risk averse procedures, and a carefully thought-out fallback plan.
Develop and maintain technical documentation where appropriate. Identify office procedures that could be made more efficient through the use of office systems.
Assist in maintaining an accurate inventory of system assets.
Respond to problems and issues escalated from the Service Desk.
Participate in department and business level projects as needed to ensure timely execution of technology initiatives and strategies.
Ability to multi-task in a fast-paced environment. Perform other duties as requested and/or assigned within area of expertise.
Skills
communication and people skills, JIRA, Microsoft Office, Intune, Azure, VDI, Windows 10/11
Job Type & Location
This is a Contract position based out of Charlotte, NC.
Pay And Benefits
The pay range for this position is $30.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Apr 22, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $30 - $45