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Dynamics 365 SME
Location: Culver City, CA (Onsite ONLY)
Duration: 6 months
Prathyusha M | Technical Recruiter
Dynamics 365 SME
Location: Culver City, CA (Onsite ONLY)
Duration: 6 months
Prathyusha M | Technical Recruiter
- Provide support for Dynamics 365 platform usage, focusing on issue resolution, basic configuration assistance, and coordination with internal or vendor teams
- Required experience: 8–12 years of hands-on Dynamics 365 experience
- Troubleshoot user-reported issues across supported D365 modules, including L2 incident management (break-fix, service requests), L3 problem fixes, minor changes, evergreen processes, customizations, continuous improvements, and integrations, and L4 product vendor coordination
- Assist with role-based access, form behavior, and record visibility
- Support system updates, integrations, and platform health monitoring based on operational standards
- Design and implement CRM integrations and data migration strategies
- Develop custom workflows and perform system troubleshooting
- Utilize SQL Server for database management and reporting
- Create dashboards and reports using Power BI
- Develop scripts and customizations using JavaScript
- Required technical skills: Microsoft Dynamics 365, CRM integration, data migration, custom workflows, system troubleshooting, SQL Server, Power BI, JavaScript