What are the responsibilities and job description for the Documentation Specialist / Technical Writer (On-site) position at Jobs via Dice?
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Join Our Team
Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.
If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!
Title
Documentation Specialist / Technical Writer (On-site)
Required Skills And Experience
Tallahassee, FL
Duration
Long-Term
Why Kyra?
Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.
Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.
Background & References
Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.
Join Our Team
Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.
If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!
Title
Documentation Specialist / Technical Writer (On-site)
Required Skills And Experience
- Three (3) or more years of proven business or technical writing experience and a working knowledge of multiple software and graphics packages.
- Excellent written and verbal communication skills.
- Strong understanding of technical concepts and ability to translate them into user-friendly documentation.
- Expert proficiency with Microsoft Word, Excel, Visio, PowerPoint, and Adobe Acrobat.
- Ability to work independently and support multiple projects simultaneously.
- Strong attention to detail and organizational skills.
- Experience in creating various types of documentation, including technical, business, and user documentation.
- Experience in preparing status reports and providing management briefings.
- Experience with meeting facilitation and documentation.
- Ability to document user stories and write business IT system requirements.
- Ability to collaborate effectively with cross-functional teams.
- Familiarity with project management methodologies and tools.
- Certification in technical writing or related field.
- Knowledge of industry standards and best practices for documentation.
- Experience with state or federal government IT projects.
- Familiarity with software development lifecycle (SDLC) methodologies, such as Agile, Scrum, or Waterfall.
- Familiarity with content management systems (CMS) and version control systems.
- Proficiency with business intelligence tools (e.g., Power BI, Tableau), data analysis software (e.g., Structured Query Language, Python, R, Statistical Analysis System), project management software (e.g., Microsoft Projects, JIRA Software, Trello), and databases and Enterprise Resource Planning (ERP) systems.
- Experience with graphic design tools for creating diagrams and visuals.
- Understanding of cybersecurity principles and practices.
- Experience in conducting training sessions or workshops.
- Ability to create multimedia content, such as video tutorials.
- Experience with user experience (UX) design principles.
- Ability to demonstrate a take-charge, can-do attitude with the initiative to solve complex problems.
- Strong communication skills to effectively communicate with diverse stakeholders.
- Knowledge of IT standards and security in a criminal justice environment.
- Positive team player with a high-energy level and diligent work ethic.
- Ability to meet or exceed deadlines, thrive in a fast-paced environment, and organize and prioritize activities.
- Develop and maintain comprehensive technical documentation for IT projects.
- Create business documentation, including project plans, business cases, and requirements documents.
- Produce user documentation, such as user guides, manuals, and training materials.
- Collaborate with IT project managers, business analysts, and developers to gather information.
- Ensure documentation is accurate, clear, and concise.
- Update and revise documentation as projects evolve.
- Utilize documentation tools and software to create and manage documents.
- Conduct interviews and research to understand project requirements and technical details.
- Review and edit documentation created by other team members.
- Ensure all documentation adheres to organizational standards and guidelines; particularly, the Department s Program Management Office (PMO) standards and Rule 60GG-1, Florida Administrative Code (F.A.C.).
- Serve as the principal line of communication for the project team.
- Develop, maintain, and update comprehensive technical business and user documentation for various IT projects, ensuring clarity, accuracy, and adherence to organizational standards.
- A bachelor's degree from an accredited college or university in Computer Science, Information Systems, Technical Writing, Business Administration, or related field or three (3) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable
Tallahassee, FL
Duration
Long-Term
Why Kyra?
Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.
Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.
Background & References
Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.