Director of Customer Data Platforms

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

Description

Director of Customer Data Platforms (CDP)

$180K - $230K bonus

Position Summary

The Director of Customer Data Platforms (CDP) will provide vision, leadership, and technical direction for all aspects of customer data management, with a strong emphasis on identity resolution, compliance, and enabling best-in-class marketing and guest experiences. This individual will collaborate closely with marketing, sales, and guest experience teams-serving as their key partner for leveraging customer data to drive engagement, retention, and business growth. The role oversees a team of 10-20 direct and indirect reports and reports to the executive leadership team.

Key Responsibilities

• Lead strategy, development, and continuous improvement for customer data platforms and customer identity solutions.
• Build and manage a high-performing team of data engineers, ensuring effective collaboration between technical talent and business stakeholders.
• Drive the creation and maintenance of a complete, reliable "customer 360" or single source of truth supporting marketing, personalization, and guest experience use cases.
• Champion solutions for identity resolution, deduplication, and entity matching, leveraging customer identifiers and PII-based approaches.
• Design scalable data pipelines and architectures (e.g., ETL/ELT, data lakes/lakehouses), ensuring integration with cloud platforms like Databricks and Delta Lake as appropriate.
• Ensure data privacy, security, and regulatory compliance (GDPR, CCPA, etc.) across all customer data initiatives.
• Collaborate regularly (approx. 70%) with marketing teams to align data strategy with campaign, segmentation, and personalization needs; partner with sales and guest experience stakeholders to optimize the end-to-end customer journey.
• Translate business requirements into actionable data engineering projects and deliver results on time and within budget.
• Drive adoption of modern customer data platforms (e.g., Adobe Experience Platform, Segment, Tealium, etc.) and maximize their ROI.
• Serve as the evangelist for customer data best practices and advanced analytics enablement across the organization.
  
  

Requirements

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, Statistics, Marketing Technology, or related field (master's degree preferred).
• 8 years of relevant experience in customer data engineering, customer identity management, data platform architecture, or marketing data platforms.
• Track record of building customer 360 solutions or unified views supporting robust marketing/customer engagement.
• Expertise in designing and implementing identity resolution, deduplication, or entity resolution capabilities.
• Deep experience with modern data engineering, ETL/ELT, data modeling, and scalable pipeline development.
• Familiarity with customer data platforms (CDP); direct experience with Adobe Experience Platform or similar tools is a strong plus.
• Knowledge of cloud data environments (Databricks, Delta Lake), data privacy, governance, and regulatory compliance.
• Demonstrated leadership and people management skills for teams of 10 .
• Excellent stakeholder engagement and communication capabilities-especially in supporting marketing and revenue teams.
  
  

Working Relationships

• Internal customers include: Marketing (70%), Sales (20%), and Guest Experience (10%) teams.
• Key reporting relationships: Regular updates to executive leadership; partnership with Directors of Data Platform Engineering and ML Engineering.
  
  

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.