What are the responsibilities and job description for the Director, Enterprise and Operational Risk (ServiceNow IRM) position at Jobs via Dice?
Overview
Leads the development, implementation, and oversight of the institution's enterprise-wide risk management framework. Manages one or more programs within the risk management framework. Manages, directs, and supervises staff. Designs and oversees technical solutions and strategic road maps relative to business risk management for various areas across the Enterprise. Partners with executive leadership, business units, and other risk functions to review key technology risk solutions and help develop and mature the business processes being used throughout the Enterprise to streamline and improve risk efforts. Will participate in various cross-functional committees having a focus on specific risks and providing technical guidance and strategic vision as needed. Provides leadership and direction through managers and is accountable for the performance of the technical solution and overall deployment strategy to drive results for numerous teams and/or functions across the Enterprise. Supports executive leadership in defining overall goals and strategic technical plans to execute the risk management vision.
Responsibilities
Location: 820 Follin Lane, Vienna, VA 22180
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
2025 Handshake Early Talent Award
From Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Leads the development, implementation, and oversight of the institution's enterprise-wide risk management framework. Manages one or more programs within the risk management framework. Manages, directs, and supervises staff. Designs and oversees technical solutions and strategic road maps relative to business risk management for various areas across the Enterprise. Partners with executive leadership, business units, and other risk functions to review key technology risk solutions and help develop and mature the business processes being used throughout the Enterprise to streamline and improve risk efforts. Will participate in various cross-functional committees having a focus on specific risks and providing technical guidance and strategic vision as needed. Provides leadership and direction through managers and is accountable for the performance of the technical solution and overall deployment strategy to drive results for numerous teams and/or functions across the Enterprise. Supports executive leadership in defining overall goals and strategic technical plans to execute the risk management vision.
Responsibilities
- Leads the continuous enhancement of the ERM framework, policies, and procedures with recommendations on how to automate and improve them by leveraging technical solutions within the ServiceNow IRM Portfolio
- Acts as the business level expert on potential technical solutions to accomplish and scale risk management activities across the Enterprise
- Conceptualizes and implements frameworks, tools, methods, and programs to identify and mitigate risks, manage risk exposure, and ensure best practices and compliance with regulations and policies
- Provides industry knowledge and understanding of the ServiceNow infrastructure and capabilities as it relates to risk practices and the intersections across the ServiceNow environment.
- Collaborates with senior leadership and business units to align and explain the intersection of business and technical requirements to achieve define goals and milestones
- Develops and implements technology roadmaps and strategies to achieve business requirements
- Facilitates enterprise-wide risk discussions and collaborations between technical development teams and business areas to ensure cohesiveness and solution development
- Leads the team to conduct detailed analytical and root cause analysis, develop reporting to support it, and partners with risk owners to implement technical solutions
- Establishes and designs an enterprise risk reporting platform to drive the right information to the right audience at the right time in a simplistic manner
- Monitors technical developments and emerging trends in Risk including being astute on the ServiceNow IRM portfolio offerings and capabilities currently available and future enhancements
- Closely partners with other risk management functions, internal technology teams, third-party vendors, and Internal Audit to ensure a coordinated approach to risk management
- Promotes a strong risk culture across the organization and helps leads technical training concepts and awareness topics
- Leads an engaged and empowered team, and contributes to the broader department goals, objectives, and culture
- Expert knowledge of ServiceNow platform
- Expert knowledge of enterprise risk management principles, frameworks, and tools
- Expert knowledge of banking/financial industry products and services
- Expert knowledge of oversight of financial and nonfinancial risks
- Expert knowledge of applicable federal and state laws, rules and regulations
- Expert experience demonstrating strategic thought-leadership, initiative-taking, decision making and creativity solving business problems
- Experience managing multiple priorities independently and/or in a team environment to achieve goals
- Expert experience leading an analytics and reporting function
- Expert experience supervising and leading employees
- Expert experience working with all levels of executives, management, staff, stakeholders, and vendors
- Expert written and verbal communication skills
- Bachelor's Degree in Business Administration, Risk Management, Auditing, or related field or equivalent combination of training, education and experience
Location: 820 Follin Lane, Vienna, VA 22180
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Fortune 100 Best Companies to Work For 2025
Yello and WayUp Top 100 Internship Programs
Computerworld Best Places to Work in IT
Newsweek Most Loved Workplaces
2025 PEOPLE Companies That Care
Newsweek Most Trustworthy Companies in America
Military Times 2025 Best for Vets Employers
Best Companies for Latinos to Work for 2025
Forbes 2025 America's Best Large Employers
Forbes 2025 America's Best Employers for New Grads
Forbes 2025 America's Best Employers for Tech Workers
2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
2025 Handshake Early Talent Award
From Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.