What are the responsibilities and job description for the Direct Client: IT Support Helpdesk Technician @ Grayling, MI – ONSITE position at Jobs via Dice?
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IT Support Helpdesk Technician
Grayling, MI – ONSITE – 5 days
6 months Contract Possible extension
References are required for this position. Please ensure 2-3 professional references are included on the bottom of the resume. Each reference should include the name, email, phone number, and their position title/company name.
Top Skills & Years of Experience:
Project Description: Relies on instructions and pre-established guidelines to perform the functions of the job. Works independently. Typically reports to a manager. Image and deploy laptop and workstation systems for the Camp Grayling post. Occasional imaging and deployment/installation of equipment at other locations throughout the state may be required. Maintain and repair all program resources for Camp grayling Distance Learning Program (DLP). Perform system patching, updates, refresh of operating system image. Installation of all peripherals, projectors, printers, camera's, sound equipment and recording devices. Configuring, installation, and support of all video conferencing systems. Configuring and maintenance of bridge system for conferencing. Manage and coordinate calendars and scheduling tools for Camp Grayling DLC. Conduct inventory and document hand receipts for all incoming and outgoing equipment. Coordinate staff support of all equipment for end users. Maintain data to support metric requirements provided to National Guard Bureau program management. Schedule and coordinate all audio and video conferences with owned locations and distant locations throughout the world. Prepare rooms for scheduled video or audio conferences. Coordinate issuance and return of loaned endpoints, video and audio equipment, and ensure equipment is properly set-up and taken down in support of conference requirements as needed. Ensure classified video conferencing is conducted in appropriate areas and verify class level of all participants prior to connecting system. Ensure classified and un-classified conferences are tested prior to event date. Monitor all classified transmissions to ensure integrity of communication.
Skills Required:
Education Required: High school graduate, college is not necessary but post HS training in computers is preferred. A certification, NW certification, preferred, Security required. US Secret clearance is required, applicants not eligible for a secret clearance are not eligible to work in this environment.
IT Support Helpdesk Technician
Grayling, MI – ONSITE – 5 days
6 months Contract Possible extension
References are required for this position. Please ensure 2-3 professional references are included on the bottom of the resume. Each reference should include the name, email, phone number, and their position title/company name.
Top Skills & Years of Experience:
- 3-5 years of experience as a system admin and/or in a help desk role
- Must have a high school diploma. College is not required but a bachelor's degree (specifically in Computer Science) is a plus.
- US Secret Clearance is required. Must have at least 1 year of active clearance time remaining.
- Security required
- Troubleshooting of computer systems, networking/connectivity, audio visual equipment.
- Proficient use of Microsoft office systems.
- Working knowledge of SharePoint, documentation policies, and inventory management.
- Interview Process: In-person. Candidates MUST be available for an in-person interview.
- Local candidates within 1 hour of Grayling, MI (strongly preferred) or non-local (must be willing to relocate within 1 hour of Grayling, MI at their own expense from acceptance with no delays & be able to work fully onsite).
Project Description: Relies on instructions and pre-established guidelines to perform the functions of the job. Works independently. Typically reports to a manager. Image and deploy laptop and workstation systems for the Camp Grayling post. Occasional imaging and deployment/installation of equipment at other locations throughout the state may be required. Maintain and repair all program resources for Camp grayling Distance Learning Program (DLP). Perform system patching, updates, refresh of operating system image. Installation of all peripherals, projectors, printers, camera's, sound equipment and recording devices. Configuring, installation, and support of all video conferencing systems. Configuring and maintenance of bridge system for conferencing. Manage and coordinate calendars and scheduling tools for Camp Grayling DLC. Conduct inventory and document hand receipts for all incoming and outgoing equipment. Coordinate staff support of all equipment for end users. Maintain data to support metric requirements provided to National Guard Bureau program management. Schedule and coordinate all audio and video conferences with owned locations and distant locations throughout the world. Prepare rooms for scheduled video or audio conferences. Coordinate issuance and return of loaned endpoints, video and audio equipment, and ensure equipment is properly set-up and taken down in support of conference requirements as needed. Ensure classified video conferencing is conducted in appropriate areas and verify class level of all participants prior to connecting system. Ensure classified and un-classified conferences are tested prior to event date. Monitor all classified transmissions to ensure integrity of communication.
Skills Required:
- Troubleshooting of computer systems, networking/connectivity, audio visual equipment.
- Proficient use of Microsoft office systems.
- Working knowledge of SharePoint, documentation policies, and inventory management.
Education Required: High school graduate, college is not necessary but post HS training in computers is preferred. A certification, NW certification, preferred, Security required. US Secret clearance is required, applicants not eligible for a secret clearance are not eligible to work in this environment.