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Role: Technical Lead / Sr. Technical Lead (Technical Support, Cloud CNS Team)
Location: San Mateo, California - Onsite
Job type: Permanent
Job Summary:
Role: Technical Lead / Sr. Technical Lead (Technical Support, Cloud CNS Team)
Location: San Mateo, California - Onsite
Job type: Permanent
Job Summary:
- You will play a pivotal role in ensuring the stability, scalability, and reliability of Client’s Cloud production deployments. Your responsibilities will include supporting the Client’s Cloud Native Kubernetes Platform & Client’s Cloud Native Storage, and ensuring the overall high availability of these platforms.
- Proactively identify and address issues to meet service level agreements (SLA), ensuring the continuous reliability and performance of the system.
- Collaborate closely with the engineering team to troubleshoot and resolve issues, leveraging strong problem-solving skills and technical expertise.
- Develop comprehensive runbooks to streamline and document operational procedures, ensuring effective and standardized processes for the team.
- Serve as a member of the platform team to work closely with application teams to ensure availability.
- Act as a key member of the platform team, collaborating closely with application teams to ensure uptime, seamless integration, and optimal performance of the overall system.
- Optimize the Client’s Cloud platform infrastructure for high availability and scalability.
- Create tools using shell scripting or Python to empower L2 Engineers, enhancing efficiency and streamlining processes within the team.
- Collaborate within a global team spanning Japan, Europe, and North America, operating on a shift basis to ensure around-the-clock support and seamless coordination across different time zones.
- Strong Linux System Admin Experience with excellent troubleshooting and problem-solving skills
- Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CNS)
- Good knowledge of cloud-related services like compute, storage, network, and automation
- Experience in Software Defined Storage (SDS)
- Experience in virtualization technologies
- Experience in service mesh technologies such as Istio and Envoy
- Demonstrable scripting skills and automation (bash, Python, etc.)
- Interest in identifying new cloud technologies, tools & processes drives innovation and business value.
- Self-motivated, learning quickly, and delivering results with minimal supervision
- A Bachelor’s Degree in Computer Science, Engineering, or equivalent experience