What are the responsibilities and job description for the Desktop support position at Jobs via Dice?
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Job Title: Desktop support /Field Service support
Duration: 6 months
Location: Chandler AZ 85226 or Boise, ID 83702 or Nampa, ID 83687 or Tualatin, OR 97062
Note: Should have a car of your own
Seeking a skilled Support technician with expertise in both field and depot repair services. This role also encompasses providing advanced remote End-User Computing (EUC) support. You will be responsible for complex troubleshooting, hardware/software repair, and ensuring high levels of technical support across various environments.
1 Ticketing Tool
– Experience working on ticketing tool
– Manage SLAs, set priorities, and assign tickets to other groups
– Familiarity with ITSM processes (Incident, Request).
2 Communication Channels
3 Software/Methods for User Communication
– software or methods do they use to communicate with users
4 End User Computing (EUC)
5 Network Support Troubleshooting
– Able to describe their experience or approach to troubleshooting network issues.
6 ITIL Infrastructure Knowledge
7 Cloud Services is plus
Job Title: Desktop support /Field Service support
Duration: 6 months
Location: Chandler AZ 85226 or Boise, ID 83702 or Nampa, ID 83687 or Tualatin, OR 97062
Note: Should have a car of your own
Seeking a skilled Support technician with expertise in both field and depot repair services. This role also encompasses providing advanced remote End-User Computing (EUC) support. You will be responsible for complex troubleshooting, hardware/software repair, and ensuring high levels of technical support across various environments.
1 Ticketing Tool
– Experience working on ticketing tool
– Manage SLAs, set priorities, and assign tickets to other groups
– Familiarity with ITSM processes (Incident, Request).
2 Communication Channels
3 Software/Methods for User Communication
– software or methods do they use to communicate with users
4 End User Computing (EUC)
5 Network Support Troubleshooting
– Able to describe their experience or approach to troubleshooting network issues.
6 ITIL Infrastructure Knowledge
7 Cloud Services is plus