What are the responsibilities and job description for the Desktop Support position at Jobs via Dice?
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Job Description
Must Have Technical/Functional Skills
Job Description
Must Have Technical/Functional Skills
- Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
- Communication: Excellent verbal and written communication skills to interact effectively with users and team members.
- Certifications: Relevant certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.
- AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.
- Technical Certifications: Additional certifications such as ITIL, CompTIA Network , can be beneficial.
- Customer Service Skills: Strong customer service orientation to provide a positive user experience.
- Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.
- Technical Support: Provide technical assistance to users experiencing hardware and software issues.
- Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices.
- Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity.
- User Training: Train users on new technologies and provide guidance on best practices.
- Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed.
- Collaboration: Work closely with other IT teams to resolve complex issues.
- Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment is functioning properly before meetings and provide on-the-spot technical support during meetings.
- iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.