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Job Title: Desktop Support Engineer / Network Support Engineer
Location: Dallas, TX
Experience Required: 8 YearsJob Summary:
We are seeking an experienced Desktop Support Engineer with strong networking expertise to provide technical support, troubleshoot infrastructure issues, and maintain end-user computing environments. The ideal candidate should have hands-on experience in desktop support, network administration, system troubleshooting, hardware/software installation, and IT infrastructure support in enterprise environments.
Key Responsibilities:
Job Title: Desktop Support Engineer / Network Support Engineer
Location: Dallas, TX
Experience Required: 8 YearsJob Summary:
We are seeking an experienced Desktop Support Engineer with strong networking expertise to provide technical support, troubleshoot infrastructure issues, and maintain end-user computing environments. The ideal candidate should have hands-on experience in desktop support, network administration, system troubleshooting, hardware/software installation, and IT infrastructure support in enterprise environments.
Key Responsibilities:
- Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals.
- Troubleshoot hardware, software, operating system, and application-related issues.
- Install, configure, and maintain Windows and Mac operating systems.
- Manage user accounts, permissions, and access using Active Directory.
- Configure and troubleshoot LAN/WAN, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and network connectivity issues.
- Support and maintain routers, switches, firewalls, and network devices.
- Perform system upgrades, patch management, antivirus updates, and asset management.
- Handle ticketing systems and ensure timely issue resolution as per SLA.
- Coordinate with vendors and third-party support teams for hardware replacement and issue escalation.
- Support Microsoft Office 365, Outlook, Teams, and collaboration tools.
- Monitor network performance and troubleshoot connectivity issues.
- Assist in IT infrastructure projects, migrations, and deployments.
- Maintain technical documentation, inventory records, and troubleshooting guides.
- Provide remote and onsite support to users across multiple locations.
- Strong knowledge of Windows 10/11 and Mac OS support
- Experience with Active Directory and Group Policy
- Good understanding of networking concepts: TCP/IP, DNS, DHCP, VPN, VLANs
- Hands-on experience with routers, switches, and wireless access points
- Knowledge of Office 365 administration and troubleshooting
- Experience with ticketing tools such as ServiceNow, Jira, or Remedy
- Hardware troubleshooting and replacement skills
- Remote desktop support experience
- Basic understanding of cybersecurity and endpoint protection
- Excellent communication and problem-solving skills
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Certifications such as CompTIA A , Network , CCNA, Microsoft Certified, or ITIL are preferred
- Experience working in enterprise or corporate IT environments