What are the responsibilities and job description for the Desktop Support position at Jobs via Dice?
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Job Role: Desktop Support Location: Liverpool, New York (13088) Duration: 12 months
Job Description:
Operations:
Assist Local IT by installing ManageEngine, Crowd strike and Splunk on company owned equipment.
Assist Local IT to refresh 152 computers to company standards at the aforementioned sites Coordinate with the IT Service Desk in how best to handle incident tickets and assist with L1.5 support issues related to end users or local IT PC installation issues.
Assist Local IT in additional infrastructure deployments at Liverpool, New York sites Assists more-senior Local IT team members , OT and Information Security leaders with reviewing and evaluating business technology needs, security, and systems requirements
Administration
Using the SNOW Platform, assist the regional Local IT team in the managing of tickets, including supporting XLA goals and objectives.
Keep Local IT Leadership team informed of remote site risks identified. Liaison with the various Local IT support channels for any L3 incident management.
Key Skills & Qualifications:
Excellent communication and interpersonal skills.
Experience with system administration and troubleshooting.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Strong documentation skills
Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required for the project
Job Role: Desktop Support Location: Liverpool, New York (13088) Duration: 12 months
Job Description:
Operations:
Assist Local IT by installing ManageEngine, Crowd strike and Splunk on company owned equipment.
Assist Local IT to refresh 152 computers to company standards at the aforementioned sites Coordinate with the IT Service Desk in how best to handle incident tickets and assist with L1.5 support issues related to end users or local IT PC installation issues.
Assist Local IT in additional infrastructure deployments at Liverpool, New York sites Assists more-senior Local IT team members , OT and Information Security leaders with reviewing and evaluating business technology needs, security, and systems requirements
Administration
Using the SNOW Platform, assist the regional Local IT team in the managing of tickets, including supporting XLA goals and objectives.
Keep Local IT Leadership team informed of remote site risks identified. Liaison with the various Local IT support channels for any L3 incident management.
Key Skills & Qualifications:
Excellent communication and interpersonal skills.
Experience with system administration and troubleshooting.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Strong documentation skills
Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required for the project