What are the responsibilities and job description for the Desktop Support position at Jobs via Dice?
Description
The Desktop Support Engineer is responsible for delivering high-quality Tier 2 end-user support and ensuring reliable, secure, and efficient desktop computing services. This role manages incidents and service requests escalated from the Service Desk, provides timely customer communication, performs in-person and remote support, and prioritizes work based on business needs. The Desktop Engineer also supports endpoint management, device lifecycle operations, and end-user computing projects across the organization. Responsibilities Manage endpoint lifecycle operations, including imaging, provisioning, configuration, and decommissioning of Windows and macOS devices using Microsoft Intune and SCCM / MECM Provide Tier 2 support for laptops, desktops, mobile devices, video conferencing equipment, and enterprise applications Administer and support Apple iOS devices using Intune and Jamf, including enrollment, policy enforcement, and troubleshooting Deploy, monitor, and remediate monthly patching for Windows and macOS endpoints to ensure compliance and security standards Support Microsoft 365 (M365) services, including device integration with Exchange Online, Teams, OneDrive, and identity services Perform all in-person, on-site, and remote end-user support activities Execute assigned project tasks related to desktop engineering and end-user computing initiatives Create, update, and maintain end-user computing knowledge articles and documentation for the Service Desk Assist with incident management, root cause analysis, and resolution of recurring desktop and endpoint issues Install, configure, and deploy new hardware, peripherals, and software upgrades Collaborate with infrastructure, security, and service management teams to improve endpoint reliability and user experience
Skills
Troubleshooting, Active directory, Desktop, servicenow, intune
Top Skills Details
Troubleshooting,Active directory,Desktop,servicenow,intune
Additional Skills & Qualifications
Technical Skills Microsoft Intune (Endpoint Manager) SCCM / MECM Apple iOS and Jamf Windows 10 / Windows 11 macOS Microsoft 365 (M365) Administration ServiceNow Remote support and remote desktop tools Requirements Bachelor's degree preferred but not required Minimum of three years of experience in an IT Support or Desktop Engineering role Strong troubleshooting and problem-solving skills Excellent customer service, communication, and conflict-resolution skills Ability to manage multiple priorities in a fast-paced environment
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of San Francisco, CA.
Pay And Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Francisco,CA.
Application Deadline
This position is anticipated to close on Apr 7, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Desktop Support Engineer is responsible for delivering high-quality Tier 2 end-user support and ensuring reliable, secure, and efficient desktop computing services. This role manages incidents and service requests escalated from the Service Desk, provides timely customer communication, performs in-person and remote support, and prioritizes work based on business needs. The Desktop Engineer also supports endpoint management, device lifecycle operations, and end-user computing projects across the organization. Responsibilities Manage endpoint lifecycle operations, including imaging, provisioning, configuration, and decommissioning of Windows and macOS devices using Microsoft Intune and SCCM / MECM Provide Tier 2 support for laptops, desktops, mobile devices, video conferencing equipment, and enterprise applications Administer and support Apple iOS devices using Intune and Jamf, including enrollment, policy enforcement, and troubleshooting Deploy, monitor, and remediate monthly patching for Windows and macOS endpoints to ensure compliance and security standards Support Microsoft 365 (M365) services, including device integration with Exchange Online, Teams, OneDrive, and identity services Perform all in-person, on-site, and remote end-user support activities Execute assigned project tasks related to desktop engineering and end-user computing initiatives Create, update, and maintain end-user computing knowledge articles and documentation for the Service Desk Assist with incident management, root cause analysis, and resolution of recurring desktop and endpoint issues Install, configure, and deploy new hardware, peripherals, and software upgrades Collaborate with infrastructure, security, and service management teams to improve endpoint reliability and user experience
Skills
Troubleshooting, Active directory, Desktop, servicenow, intune
Top Skills Details
Troubleshooting,Active directory,Desktop,servicenow,intune
Additional Skills & Qualifications
Technical Skills Microsoft Intune (Endpoint Manager) SCCM / MECM Apple iOS and Jamf Windows 10 / Windows 11 macOS Microsoft 365 (M365) Administration ServiceNow Remote support and remote desktop tools Requirements Bachelor's degree preferred but not required Minimum of three years of experience in an IT Support or Desktop Engineering role Strong troubleshooting and problem-solving skills Excellent customer service, communication, and conflict-resolution skills Ability to manage multiple priorities in a fast-paced environment
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of San Francisco, CA.
Pay And Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Francisco,CA.
Application Deadline
This position is anticipated to close on Apr 7, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $30 - $35