What are the responsibilities and job description for the Desktop Support Technician position at Jobs via Dice?
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We are looking for Desktop Support Technician for our client in Baltimore, MD
Job Title: Desktop Support Technician
Job Location: Baltimore, MD
Job Type: Contract
Job Overview:
Pay Range: $20hr - $25hr
Responsibilities:
We are looking for Desktop Support Technician for our client in Baltimore, MD
Job Title: Desktop Support Technician
Job Location: Baltimore, MD
Job Type: Contract
Job Overview:
Pay Range: $20hr - $25hr
Responsibilities:
- Coordinate desktop changes and deployments to avoid scheduling conflicts and ensure smooth rollouts.
- Prepare and prioritize change requests and develop rollout plans.
- Manage and track implementation of desktop changes to ensure timely completion.
- Participate in incident handling related to desktop changes and deployments.
- Support large-scale desktop projects such as antivirus rollouts and system upgrades.
- Provide phone-based and remote technical support to end users.
- Troubleshoot hardware, software, and network-related issues across desktops, laptops, and peripherals.
- Support Windows-based environments including desktop and server systems.
- Manage user accounts and permissions using Active Directory.
- Utilize ITSM tools to log, track, and resolve incidents and service requests.
- Support remote connectivity tools and VPN access for end users.
- Maintain documentation for incidents, resolutions, and processes.
- Ensure high-quality customer service and timely issue resolution.
- 2 3 years of experience in service desk, desktop support, or technical support roles.
- Strong experience in phone support or technical call center environments.
- Proficiency with Windows operating systems and Microsoft Office Suite.
- Knowledge of Active Directory and Exchange environments.
- Experience with ITSM tools such as Remedy, HP Service Center, or similar.
- Familiarity with remote desktop tools (e.g., Bomgar, WebEx, SMS).
- Ability to troubleshoot hardware, software, and network issues.
- Experience supporting desktops, laptops, printers, and mobile devices.
- Understanding of VPN and remote access technologies.
- Strong analytical and systematic problem-solving skills.
- Bachelor s degree or equivalent education (B.Sc., Diploma, or higher).
- Certifications such as MCP, MCSE, MCSA, or Apple certifications.
- Knowledge of ITIL frameworks (Service Desk, Incident, Problem, and Change Management).
- Experience with MAC OS environments and mobile device support.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to handle high-pressure and unforeseen situations effectively.
- Detail-oriented with strong documentation skills.
- Team player with the ability to collaborate in a fast-paced environment.
- Self-motivated with a commitment to continuous learning and improvement.
Salary : $20 - $25