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We are looking for Desktop Support Technician for our client in Battle Creek, MI
Job Title: Desktop Support Technician
Job Location: Battle Creek, MI
Job Type: Contract
Job Overview:
We are looking for Desktop Support Technician for our client in Battle Creek, MI
Job Title: Desktop Support Technician
Job Location: Battle Creek, MI
Job Type: Contract
Job Overview:
- Provide end-user computing support for desktops, laptops, mobile devices, printers, and related IT equipment.
- Troubleshoot and resolve technical issues across hardware, software, and network environments.
- Support installation, configuration, and maintenance of operating systems and applications.
- Handle IMACD activities including install, move, add, change, and dispose of IT assets.
- Utilize ticketing systems to manage requests, document work, and ensure customer satisfaction.
- Collaborate with internal teams and vendors to ensure seamless IT operations and service delivery.
- Minimum 3 years of experience in desktop support or related IT support role.
- Strong knowledge of Windows operating systems and Microsoft Office applications.
- Experience with hardware support including desktops, laptops, printers, and mobile devices.
- Hands-on experience with imaging and reimaging systems.
- Experience using ticketing systems such as ServiceNow.
- Working knowledge of Active Directory and group policies.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to lift and move equipment as required.
- Troubleshoot and resolve end-user IT issues across multiple devices and platforms.
- Perform IMACD tasks including installation, relocation, and disposal of IT equipment.
- Configure and deploy desktops, laptops, and peripheral devices.
- Support video conferencing and communication devices.
- Manage and update tickets in the service management system.
- Coordinate with internal teams and third-party vendors for service delivery.
- Conduct site surveys and ensure readiness for installations.
- Maintain documentation and follow standard procedures for IT support.
- Ensure minimal disruption to business operations during IT activities.
- Certifications such as A , Microsoft, ITIL, or CCNA.
- Experience with Mac OS environments.
- Knowledge of imaging tools and configuration management systems.
- Experience supporting enterprise-level printer environments.
- Familiarity with remote support tools and wireless device support.
- Desktop and hardware support.
- Troubleshooting and issue resolution.
- Operating system installation and configuration.
- Customer service and communication.
- Documentation and process adherence.
- Associate degree or equivalent experience in Information Technology preferred.
- Relevant technical certifications preferred.