Desktop Support Technician

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Our client is looking for a Desktop Support Technician for a 3-month contract in Rutland, VT 05701.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months

Required Skills & Experience

• 3 - 5 years' experience supporting PC Hardware and software.
• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues.
• Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
• Experience supports an engineering and/or manufacturing enterprise environment.
• Ability to handle multiple projects.
• Experience working in enterprise environment.
• Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.
• Demonstrate high energy are desired given fast-paced environment.
• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
• Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Soft skills.
• Ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.
• Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.
• Both to get work done independently, and for attendance for availability to work scheduled hours.
• Trusted to work proactively is a key attribute given limited site IT Leadership.
• Ability to setup, configure and add all hardware.
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in person at the customer's site.
  
  

What You Will Be Doing

• Be able to account for work using a visual task board, Service-Now Ticket System, and during regular team stand-up meetings.
• Repair, test, image, and clean PC's, laptops, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot software and computer peripherals.
• Assure that all tickets requiring follow-up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment.
• Perform backup, recovery, and security procedures, both planned or during an emergency.
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
• Assist with diagnoses of network hardware and performance problems.
• Perform approved installation, configuration, and maintenance of the physical network.
• Perform network system administration tasks both planned and during an emergency.
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes. Assist other coworkers in the resolution of end users' technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.