What are the responsibilities and job description for the Desktop Support Technician position at Jobs via Dice?
100% On-Site - Austin, TX
Contract with Potential for Extension
Summary:
This Desktop Support Technician will work within the Client Services Department and provide end user support. Will work on anything from end user tickets entered within the system via calls un resolved by the helpdesk support team, ticketing system, or walk up technology. Basic support for: laptop, desktop, devices, tablets, and printers. Will also support Office 365, One Drive, and other 3rd party Apps like WebEx. Tickers per day: 100-200 per day split among 40 individuals.
Job Description:
desktop, windows 10, support, troubleshooting, active directory, hardware, technical support, imaging, deployment
Top Skills Details
desktop,windows 10,support,troubleshooting,active directory,hardware,technical support,imaging,deployment
Additional Skills & Qualifications
Intermediate Level
Job Type & Location
This is a Contract position based out of Austin, TX.
Pay And Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Austin,TX.
Application Deadline
This position is anticipated to close on Dec 22, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Contract with Potential for Extension
Summary:
This Desktop Support Technician will work within the Client Services Department and provide end user support. Will work on anything from end user tickets entered within the system via calls un resolved by the helpdesk support team, ticketing system, or walk up technology. Basic support for: laptop, desktop, devices, tablets, and printers. Will also support Office 365, One Drive, and other 3rd party Apps like WebEx. Tickers per day: 100-200 per day split among 40 individuals.
Job Description:
- Responsible for installing maintaining servicing and repairing break-fix desk side computer related products and legacy systems which include hardware software networking and operating systems. Equipment support may include Enterprise Server PC laptop computers storage sub-systems and drives computer and telecommunications systems as well as networking.
- Provides call taking and site specific support
- Provides maintenance and support on legacy products
- Installs and maintains PCs and associated software networks servers and peripherals
- High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix networking SW anti virus SW. and all tier one manufacturer server PC and printer products OEM network devices and document processing products.
- Supports network products from operational and maintenance perspectives
- Performs installs moves adds and changes IMACs as required
- Tests and certifies PCs networks servers and client approved applications
- Provides follow-up on problems or escalation takes responsibility for potential or desired follow-up
- Ensures customer satisfaction by advising customers on preventative maintenance
- Maintains a functional understanding of company service solutions
- May lead and direct the work of others
- May have Project Management responsibilities for smaller less complex projects
- Experience in troubleshooting software and hardware problems
- Knowledgeable in servers storage systems Microsoft/Linux/Unix applications network protocol internetworking configuration and possess advanced PC support capability
- Ability to test and certify PC networks servers and software applications and associated peripherals
- Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements
- Excellent analytical and communication skills verbal written and interpersonal
desktop, windows 10, support, troubleshooting, active directory, hardware, technical support, imaging, deployment
Top Skills Details
desktop,windows 10,support,troubleshooting,active directory,hardware,technical support,imaging,deployment
Additional Skills & Qualifications
- HP, Dell, Toshiba, and IBM certifications are strongly preferred.
- MCP, MCDST, and or MCSE certification preferred but not required
- EMC, Dell, Cisco, Microsoft, COMPTIA, and NETWORK PLUS also preferred.
Intermediate Level
Job Type & Location
This is a Contract position based out of Austin, TX.
Pay And Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Austin,TX.
Application Deadline
This position is anticipated to close on Dec 22, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $25