What are the responsibilities and job description for the Desktop Support Specialist position at Jobs via Dice?
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The Desktop Support Specialist provides day-to-day desktop support and other technical operations for the Organization.
Essential Functions of the Job:
- This is a 6 months contract to hire position
- 100% on site, you will be working at 4 different locations within LA, the rotation is typically every 6 weeks
- Salary is up to 75k/year
- Must have Covid shot booster (it is okay if it was back from 2021)
The Desktop Support Specialist provides day-to-day desktop support and other technical operations for the Organization.
Essential Functions of the Job:
- Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management.
- Provide support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers, and other equipment.
- Provide highly satisfying services and support for all levels of users in the Organization, including staff, members, vendors, and partners.
- Administer all duties in accordance with established policies, procedures, and standards.
- Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate).
- Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved promptly.
- Basic understanding and troubleshooting skills for IT hardware, software, networks, and printers.
- On-call and after-hours work as needed for urgent escalations
- Other duties as required by IT Management.
- A bachelor's degree in information technology or an IT-related field is required.
- Minimum of 3 years' experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related activities.
- Must be a customer service-focused, self-motivated professional.
- Ability to interface effectively with end users and non-technical people.
- Strong interpersonal skills with a positive and enthusiastic attitude.
- Ability to quickly learn systems with little or no documentation.
- Continuous learning of new systems, business processes, and concepts is a must.
- Strong knowledge of Windows Operating System and Apple.
- Demonstrated ability to think "outside-the-box", performs research, and operates independently to devise solutions to difficult problems.
- Demonstrated ability to work with executives, staff, and vendors who have varying computer skills.
- Demonstrated ability to manage stress appropriately and professionally.
- Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
- Ability to create and maintain technical documentation.
- Excellent oral and written communication skills.
- A commitment to diversity, equity, accessibility, and inclusion.
- A , MSDT, or Help Desk certification preferred.