What are the responsibilities and job description for the Desktop Support Engineer position at Jobs via Dice?
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Requirements:
Requirements:
- 2 – 5 years of experience working in a field services support capacity, with specific experience in the configuration, implementation, and maintenance of IT assets (Laptops, Desktops, Peripherals), troubleshooting and resolving any and all technical issues which require onsite service support.
- Knowledge and practical experience troubleshooting and supporting local area data networking (hardware/software/protocols and best practices).
- Knowledge of Incident Management, Service Request management, DEPOT model etc.
- Proficiency in Microsoft Desktop OS (domain environment), Desktop application related configurations, troubleshooting etc..
- Knowledge of standard Microsoft Productivity Applications such as Microsoft Office and Outlook. Familiarity with all major web browsers including Google Chrome and Mozilla Firefox, EDGE and IE etc.
- Working knowledge of Apple-MAC operating systems and devices configuration and troubleshooting
- Working knowledge of ServiceNow ticketing tool.