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Role: Desktop Support Engineer
Locations : Chicago, IL(Onsite)
Duration: 6 Months
Job Summary
MacOS and JAMF experience is mandatory
We are seeking a skilled Desktop Support Engineer to provide technical support and maintenance for end-user devices, including Windows and macOS systems. The role involves managing the complete system lifecycle, troubleshooting network issues, and supporting identity and access management tools such as Okta.
Key Responsibilities
End-User Support
Role: Desktop Support Engineer
Locations : Chicago, IL(Onsite)
Duration: 6 Months
Job Summary
MacOS and JAMF experience is mandatory
We are seeking a skilled Desktop Support Engineer to provide technical support and maintenance for end-user devices, including Windows and macOS systems. The role involves managing the complete system lifecycle, troubleshooting network issues, and supporting identity and access management tools such as Okta.
Key Responsibilities
End-User Support
- Provide L1/L2 technical support for desktops, laptops, and mobile devices
- Troubleshoot hardware and software issues across Windows and macOS platforms
- Support users via tickets, calls, and remote tools
- Install, configure, and maintain Windows and macOS systems
- Manage OS upgrades, patches, and security updates
- Handle Active Directory, Group Policy, and system configurations
- Manage end-to-end device lifecycle (procurement, deployment, maintenance, and decommissioning)
- Perform device imaging, provisioning, and asset tracking
- Ensure compliance with company security and IT policies
- Diagnose and resolve LAN/Wi-Fi/VPN connectivity issues
- Basic troubleshooting of switches, routers, and firewalls
- Coordinate with network teams for escalations
- Manage user accounts, SSO, MFA, and access provisioning via Okta
- Troubleshoot login, authentication, and access-related issues
- Support onboarding/offboarding processes
- Ensure endpoint security, antivirus, and encryption compliance
- Support audits and security reviews
- Follow ITIL processes and documentation standards
- Strong knowledge of Windows (10/11) and macOS
- Experience with Okta (SSO, MFA, user lifecycle)
- Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Experience with Active Directory and endpoint management tools
- Knowledge of device imaging and deployment tools (SCCM, Intune, JAMF)
- Strong troubleshooting and problem-solving skills