What are the responsibilities and job description for the Desktop support Engineer- San Diego, CA position at Jobs via Dice?
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Deskside support engineering managing San Diego site for the client and providing site support. Act as POC for IT deskside support and Service Desk
Job Responsibilities:
Deskside support engineering managing San Diego site for the client and providing site support. Act as POC for IT deskside support and Service Desk
Job Responsibilities:
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Providing technical support across the company (this may be in person or over the phone)
- Hardware and software break fix support
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Responding in a timely manner to service issues and requests.
- Account Management / Password reset.
- Service Desk calls and Ticket Management
- Image devices
- ServiceNow Ticketing System proficiency
- CompTIA A Certified engineer (Preferred)
- Good Understanding of the ITIL processes - Incident, Problem, Change
