Desktop Support Associate

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Title: Desktop Support Associate

Location: St. Cloud, MN (onsite)

Job Type: Contract (long-term)

Compensation: $28.00 - $30.00 per hour (W2)

Industry: Financial Services

About The Role

We are hiring a Desktop Support Associate to join a dynamic IT team within a leading financial services organization. This role is ideal for a seasoned IT professional with strong experience in desktop support, workstation management, and end-user troubleshooting in a Windows-based enterprise environment. The position offers the opportunity to work in a fast-paced, collaborative setting supporting both technical and business users, including executive-level personnel.

Job Description

As a Desktop Support Associate, you will be responsible for providing Level 2 technical support across multiple sites, managing workstation deployments, and supporting various enterprise technologies. You ll handle escalated service desk tickets, assist with onboarding/offboarding, and troubleshoot hardware, software, and network issues. The role also includes light audio/visual support for conference rooms and coordination with third-party vendors for printer maintenance.

Key Responsibilities: Workstation Management

• Imaging, configuring, and deploying Windows 11 workstations using tools like SCCM, MDT, Autopilot, and Intune.
• Application deployment and hardware asset tracking.
• Support for security tools (malware removal, encryption, backups).
• Research and implement OS upgrades, patches, and new applications.
  
  

Technical Support

• Provide Level 2 support for desktops, mobile devices, applications, and network access.
• Occasional Level 1 support during outages or high-demand periods.
• Troubleshoot hardware/software issues for VIP users.
• Basic network diagnostics and support.
• Manage support tickets using systems like ServiceNow or Remedy.
  
  

Technical Administration

• Manage user permissions and passwords (Active Directory, Exchange).
• Document standards and best practices.
• Handle site logistics (inventory, shipping/receiving).
• Lift up to 50 lbs and work in seated or standing positions for extended periods.
  
  

Team Collaboration

• Work closely with IT and business teams to resolve incidents.
• Mentor helpdesk staff and contribute to process improvements.
  
  

Qualifications Required Qualifications

• 5 years of experience supporting Windows-based workstations in a corporate setting.
• Strong knowledge of Windows 10/11, Microsoft Office Suite, and enterprise applications.
• Experience with workstation management tools (SCCM, MDT, Autopilot, Intune).
• Familiarity with wired/wireless networks, VPNs, and collaboration tools.
• Experience supporting A/V equipment and conference room technologies.
• Proficiency in troubleshooting internet-based applications and browsers.
• Strong customer service and communication skills.
• Ability to work independently and in a team environment.
• Familiarity with ServiceNow or similar ticketing systems.
• Microsoft Active Directory administration experience.
  
  

Preferred Qualifications

• College degree in Information Services or related field.
• Certifications such as CompTIA A , Network , MCSA, MCITP.
• Experience with macOS and virtual desktop environments (VMware).
• Basic understanding of networking concepts (IP addressing, subnets, file sharing).
• Experience coordinating with vendors and managing SLAs.
  
  

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family s needs. For details, please review the DAHL Benefits Summary: .

How To Apply

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at .

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!