What are the responsibilities and job description for the Desktop Support Analyst position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Spiceorb, is seeking the following. Apply via Dice today!
Hello,
SpiceOrb is looking for Desktop Support Analyst
Role: Service Desk Analyst
Location: Arlington, VA (Onsite)
Duration: 03 Months Contract
Key Responsibilities
Provide L1 & L2 end-user support for hardware, software, network, and
enterprise applications.
Log, categorize, assign, and close tickets in ServiceNow ITSM (Incident,
Request, Problem).
Troubleshoot issues related to Windows/Mac OS, Office 365, VPN, MFA/SSO,
printers, and AV setups.
Support onboarding/offboarding workflows including account setup, access
provisioning, and laptop preparation.
Perform workstation setups, laptop imaging, software installations, and patch
updates.
Maintain and update asset inventory using ServiceNow Asset/CMDB modules.
Support conference room technologies and live meetings (Teams/Zoom).
Collaborate with backend teams for escalations, ensuring timely ticket
resolution.
Provide excellent customer service with timely communication and follow-up.
Required Skills & Experience
2 5 years of experience in Service Desk or Desktop Support roles.
Hands-on experience in ServiceNow modules: Incident, Request, Knowledge,
CMDB, and Asset Management.
Experience with Active Directory, Azure AD, MFA, and user provisioning.
Proficiency in hardware troubleshooting, imaging tools, and ticket lifecycle
management.
Strong communication and customer-service orientation.
ITIL Foundation certification (preferred).
Key Attributes
Proactive mindset with strong ownership.
Ability to handle walk-ups, high ticket volumes, and priority incidents.
Ability to work directly with business users.
Hello,
SpiceOrb is looking for Desktop Support Analyst
Role: Service Desk Analyst
Location: Arlington, VA (Onsite)
Duration: 03 Months Contract
Key Responsibilities
Provide L1 & L2 end-user support for hardware, software, network, and
enterprise applications.
Log, categorize, assign, and close tickets in ServiceNow ITSM (Incident,
Request, Problem).
Troubleshoot issues related to Windows/Mac OS, Office 365, VPN, MFA/SSO,
printers, and AV setups.
Support onboarding/offboarding workflows including account setup, access
provisioning, and laptop preparation.
Perform workstation setups, laptop imaging, software installations, and patch
updates.
Maintain and update asset inventory using ServiceNow Asset/CMDB modules.
Support conference room technologies and live meetings (Teams/Zoom).
Collaborate with backend teams for escalations, ensuring timely ticket
resolution.
Provide excellent customer service with timely communication and follow-up.
Required Skills & Experience
2 5 years of experience in Service Desk or Desktop Support roles.
Hands-on experience in ServiceNow modules: Incident, Request, Knowledge,
CMDB, and Asset Management.
Experience with Active Directory, Azure AD, MFA, and user provisioning.
Proficiency in hardware troubleshooting, imaging tools, and ticket lifecycle
management.
Strong communication and customer-service orientation.
ITIL Foundation certification (preferred).
Key Attributes
Proactive mindset with strong ownership.
Ability to handle walk-ups, high ticket volumes, and priority incidents.
Ability to work directly with business users.