What are the responsibilities and job description for the Desktop Support Analyst position at Jobs via Dice?
Description
We are looking for a skilled Desktop Support Analyst to join our team in New London, Connecticut. This is a Contract to permanent position, offering an excellent opportunity to grow while contributing to a dynamic environment. The ideal candidate will have a strong background in computer hardware and software support, combined with exceptional customer service skills.
Responsibilities:
Install, configure, and maintain computer hardware and software across the organization.
Respond promptly to IT service tickets, analyzing and resolving complex technical issues to ensure user satisfaction.
Document resolutions and maintain detailed records to support knowledge sharing and process improvement.
Collaborate with other IT teams to address challenges that extend beyond the scope of the support team.
Supervise and mentor IT Service Desk student employees when necessary, providing leadership and high-level assistance.
Perform routine maintenance on the organization's computer fleet to ensure optimal functionality.
Contribute to team development by sharing knowledge, fostering collaboration, and supporting continuous improvement initiatives.
Adhere to and update organizational policies to align with best practices and compliance standards.
Engage in skill development by attending conferences, webinars, and networking with peers.
Participate in campus activities and events to support the broader mission of the organization.
Requirements
Associate's degree in Information Technology or equivalent work experience; a Bachelor's degree is preferred.
One to three years of experience providing systems support in a detail-oriented or educational setting.
Proficiency in computer hardware (desktops, laptops, monitors, docking stations) and software (Microsoft Office, Google Workspace, Windows, MacOS).
Familiarity with device management systems such as Intune, Jamf Pro, or Kandji.
Strong attention to detail with proven ability to troubleshoot and resolve technical issues accurately.
Excellent communication skills, including the ability to explain complex technical concepts to users with varying levels of expertise.
Demonstrated ability to manage time effectively, prioritize tasks, and work both independently and collaboratively.
Multicultural competence, with the ability to work effectively with diverse individuals and teams.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team in New London, Connecticut. This is a Contract to permanent position, offering an excellent opportunity to grow while contributing to a dynamic environment. The ideal candidate will have a strong background in computer hardware and software support, combined with exceptional customer service skills.
Responsibilities:
Install, configure, and maintain computer hardware and software across the organization.
Respond promptly to IT service tickets, analyzing and resolving complex technical issues to ensure user satisfaction.
Document resolutions and maintain detailed records to support knowledge sharing and process improvement.
Collaborate with other IT teams to address challenges that extend beyond the scope of the support team.
Supervise and mentor IT Service Desk student employees when necessary, providing leadership and high-level assistance.
Perform routine maintenance on the organization's computer fleet to ensure optimal functionality.
Contribute to team development by sharing knowledge, fostering collaboration, and supporting continuous improvement initiatives.
Adhere to and update organizational policies to align with best practices and compliance standards.
Engage in skill development by attending conferences, webinars, and networking with peers.
Participate in campus activities and events to support the broader mission of the organization.
Requirements
Associate's degree in Information Technology or equivalent work experience; a Bachelor's degree is preferred.
One to three years of experience providing systems support in a detail-oriented or educational setting.
Proficiency in computer hardware (desktops, laptops, monitors, docking stations) and software (Microsoft Office, Google Workspace, Windows, MacOS).
Familiarity with device management systems such as Intune, Jamf Pro, or Kandji.
Strong attention to detail with proven ability to troubleshoot and resolve technical issues accurately.
Excellent communication skills, including the ability to explain complex technical concepts to users with varying levels of expertise.
Demonstrated ability to manage time effectively, prioritize tasks, and work both independently and collaboratively.
Multicultural competence, with the ability to work effectively with diverse individuals and teams.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.