What are the responsibilities and job description for the Desktop / Field Support Technician position at Jobs via Dice?
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We are looking for Desktop / Field Support Technician for our client in Batavia, NY
Job Title: Desktop / Field Support Technician
Job Location: Batavia, NY
Job Type: Contract
Job Overview:
Pay Range: $20hr - $24hr
We are looking for Desktop / Field Support Technician for our client in Batavia, NY
Job Title: Desktop / Field Support Technician
Job Location: Batavia, NY
Job Type: Contract
Job Overview:
Pay Range: $20hr - $24hr
- Responsible for providing deskside and field IT support for end-user devices, including desktops, laptops, mobile devices, printers, telephony, and AV equipment while ensuring high-quality customer service and SLA adherence.
- Strong technical support experience in desktop and end-user computing environments.
- Experience supporting Windows 11 and legacy Windows operating systems.
- Experience with Microsoft Office 365, Teams, and common enterprise applications.
- Experience with ServiceNow or similar ticketing systems.
- Basic understanding of LAN technologies and network hardware.
- Strong communication skills,
- Experience supporting desktops, laptops, tablets, smartphones, printers, and peripheral devices.
- Experience with OS imaging and reimaging activities.
- Experience troubleshooting software, hardware, and operating system issues.
- Experience supporting AV equipment and video conferencing systems.
- Experience performing asset inventory and IT equipment tracking activities.
- Experience providing 2nd line IT support in BAU and project environments.
- Experience working in onsite support or field support roles.
- Experience with Microsoft Azure, Intune, and Active Directory administration preferred.
- Provide deskside and onsite technical support for end-user IT equipment.
- Install, configure, test, and maintain desktop systems and peripherals.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Perform OS imaging, reimaging, and system configuration tasks.
- Manage and resolve service desk tickets within defined SLAs.
- Provide regular status updates and communicate effectively with end users.
- Perform asset inventory and equipment tracking activities.
- Move and install IT equipment following health and safety guidelines.
- Provide user training and guidance on hardware and software usage.
- Support AV equipment, video conferencing systems, and telecom devices.
- Assist with infrastructure administration tasks as required.
- Provide support across onsite and remote office locations when needed.
- Ensure proper documentation of all incidents and service requests.
- Strong troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to work independently and in team environments.
- Flexibility to support BAU and project-based work.
- Windows 11 and legacy Windows OS.
- Microsoft Office 365 and Teams.
- ServiceNow ticketing system.
- Active Directory, Azure, and Intune.
- Desktop and end-user device support.
- OS imaging and reimaging.
- Printer, AV, and telephony support.
- LAN and basic networking concepts.
- Bachelor s degree or equivalent IT support experience preferred.
Salary : $20 - $24