What are the responsibilities and job description for the Desktop / Field Support Technician position at Jobs via Dice?
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We are looking for Desktop / Field Support Technician for our client in North Andover, MA
Job Title: Desktop / Field Support Technician
Job Location: North Andover, MA
Job Type: Contract
Job Overview:
Pay Range: $20hr - $24hr
We are looking for Desktop / Field Support Technician for our client in North Andover, MA
Job Title: Desktop / Field Support Technician
Job Location: North Andover, MA
Job Type: Contract
Job Overview:
Pay Range: $20hr - $24hr
- Provide deskside and field technical support for desktops, laptops, tablets, smartphones, telephony, AV equipment, and related infrastructure.
- Support installation, configuration, testing, and troubleshooting of computer systems and peripherals.
- Diagnose and resolve technical issues related to operating systems, applications, and hardware.
- Perform fault diagnostics and deliver solutions while maintaining service standards and agreements.
- Manage and resolve end-user issues, including device setup, repair, and maintenance.
- Handle ticketing system requests, ensuring timely resolution and regular status updates to users.
- Provide infrastructure support and administration functions as required.
- Perform OS imaging, reimaging, and system administration tasks.
- Maintain asset inventory and assist with equipment movement in compliance with safety guidelines.
- Deliver on-site and remote support, including coverage for multiple locations when required.
- Provide end-user training and guidance on hardware and software usage.
- Recommend and implement upgrades to end-user devices.
- Work collaboratively in both operational and project-based environments.
- Experience providing desktop and field support in a corporate or enterprise environment.
- Hands-on experience with troubleshooting hardware, software, and network-related issues.
- Deliver second-level IT support to end users.
- Ensure timely resolution of incidents and service requests.
- Maintain high levels of customer satisfaction through effective communication.
- Manage and prioritize support tickets efficiently.
- Support infrastructure and device management activities.
- Strong customer service and communication skills.
- Ability to work independently and within a team.
- Flexibility to work in shifts and support multiple locations.
- Strong problem-solving and troubleshooting abilities.
- Expertise in desktop and end-user IT infrastructure, including desktops, laptops, printers, and mobile devices.
- Proficiency in Microsoft Windows operating systems and productivity tools.
- Experience with device management and directory services.
- Familiarity with ticketing systems and collaboration tools.
- Basic knowledge of networking technologies and video conferencing systems.
- Bachelor s degree in a relevant technical field or equivalent experience.
Salary : $20 - $24