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Desktop Support
Job at a Glance
This role involves providing workstation and desktop support, including troubleshooting, imaging, and configuration for end users. The position requires strong technical skills and excellent customer service to ensure minimal downtime and increased productivity.
Key Responsibilities
This position offers an opportunity to work in a dynamic environment supporting critical infrastructure. Candidates with strong technical skills and a customer-focused approach will find this role rewarding.
About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers'' workforce and project requirements.
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Desktop Support
Job at a Glance
- Title: Workstation Support
- Location: Dominion Energy TOC 601 Taylor Road, Cayce, SC
- Contract: W2 only, 12-month contract with potential for extension or conversion to full-time
- Pay: $25/hour optional medical, dental, vision, 401(k) match
This role involves providing workstation and desktop support, including troubleshooting, imaging, and configuration for end users. The position requires strong technical skills and excellent customer service to ensure minimal downtime and increased productivity.
Key Responsibilities
- Install software and configure hardware for end users.
- Diagnose and troubleshoot workstation and operating system issues.
- Perform high-volume imaging using SCCM.
- Troubleshoot and resolve imaging issues across PCs, laptops, Toughbooks, and tablets.
- Configure and test workstations for VPN access using secure token identification.
- Install operating systems and deploy appropriate images based on user needs.
- Install and configure core applications after base OS deployment.
- Establish internet access, TCP/IP addressing, and internal and external email accounts.
- Support Ethernet and TCP/IP connectivity.
- Support company software, operating systems, workstations, and network connectivity.
- Minimize downtime and increase productivity through timely support.
- Interface with a wide range of internal clients while maintaining excellent customer service.
- Support HP and OCE printers and plotters (preferred).
- Provide helpline or customer service support as needed.
- Minimum of 3 years experience as a Desktop Technician or Desktop Administrator.
- Experience as a Desktop Technician or Desktop Administrator.
- Ability to troubleshoot and resolve imaging issues for PCs, laptops, Toughbooks, and tablets.
- Experience configuring and testing VPN access using secure token authentication.
- Proficiency with Windows 11, Office 365, Outlook, Teams, and OneDrive.
- Strong customer service skills.
- Sense of urgency and ownership when resolving issues.
- Clear and proactive communication with end users.
- Strong listening skills.
- Ability to prioritize and manage multiple requests.
- Collaborative and team-oriented mindset.
- Experience as a LAN Administrator.
- Experience working in a regulated industry.
This position offers an opportunity to work in a dynamic environment supporting critical infrastructure. Candidates with strong technical skills and a customer-focused approach will find this role rewarding.
About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers'' workforce and project requirements.
#ZR
#INDGEN
Salary : $25