Deskside Support Technician

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, ef?cient, and cost-effective solutions that drive measurable results. Learn more at

About The Opportunity

DMI is looking for a Client Services Support Technician 2 to support a federal customer in the DC Metro area.

Duties and Responsibilities:

• Act as a lead technician in the performance of onsite Support activities.
• Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Lead teams in the performance of onsite Updates, Configuration changes, or Software installations.
• Lead teams in the performance of bulk MACDs.
• Lead technical Support and setup during special events such as conferences.
• Provide lead technical assistance to End Users.
• Liaise with and Support Customer VIPs.
• Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.
  
  

Qualifications

Education and Years of Experience:

• BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
• Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting.
• Experience with various desktop systems, operating systems, and diverse technical environments.
• Excellent customer service orientation and verbal communication skills.
• Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync.
• Ability to install Software for and troubleshoot a wide range of Applications.
• Experience in a financial services environment preferred.
• Analytical thinking and problem-solving ability.
  
  

Additional Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Physical Requirements: No Physical requirement needed for this position.

Location: Arlington, VA

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.
  
  

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. ship may be required for some positions.