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Role- Datacentre Operations analyst
Location : Ashburn, VA
Job Description:
Review ticket queue to assign and diagnose hardware related faults for servers.
Diagnosis of HDD, DIMMs, PSUs, fans, NICs, etc. by reviewing ticket info and BMC/SEL/OS Logs
Network/power fault remediation, reseat/replace cables, NICs and PSUs cables.
Follow parts request and RMA processes to acquire replacements, open Asset requests logging serial and parts numbers and applying appropriate tickets statuses.
Ticket hygiene, capturing the root cause, actions, parts and all pertinent diagnosis and remediation efforts in the ticket.
Tasks include:
Verifying the server node and NVMe/SSD compatibility based on provided specifications.
Installing NVMe/SSD devices into the appropriate slots within the server node.
Securing devices as per manufacturer guidelines to ensure proper alignment and connection.
Documenting the installation with device serial numbers and updating customer s asset tracking system.
Tasks include: Unpacking, installing mounting rails, and installing ASW Switches into specific Server Cabinets and RUs in each Pod as detailed in customer-provided documentation
Role- Datacentre Operations analyst
Location : Ashburn, VA
Job Description:
- Decommissioning Tasks:
- Breakfix Tickets:
Review ticket queue to assign and diagnose hardware related faults for servers.
Diagnosis of HDD, DIMMs, PSUs, fans, NICs, etc. by reviewing ticket info and BMC/SEL/OS Logs
Network/power fault remediation, reseat/replace cables, NICs and PSUs cables.
Follow parts request and RMA processes to acquire replacements, open Asset requests logging serial and parts numbers and applying appropriate tickets statuses.
Ticket hygiene, capturing the root cause, actions, parts and all pertinent diagnosis and remediation efforts in the ticket.
- NVMe/SSD Installation:
Tasks include:
Verifying the server node and NVMe/SSD compatibility based on provided specifications.
Installing NVMe/SSD devices into the appropriate slots within the server node.
Securing devices as per manufacturer guidelines to ensure proper alignment and connection.
Documenting the installation with device serial numbers and updating customer s asset tracking system.
- RDU Configuration and Troubleshooting:
- POD/MBU Builds
Tasks include: Unpacking, installing mounting rails, and installing ASW Switches into specific Server Cabinets and RUs in each Pod as detailed in customer-provided documentation