Data & Reporting Analyst / BI Support Analyst

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Job Title: Data & Reporting Analyst / BI Support Analyst

Location: Sunnyvale, CA 94085

Duration: 12 Months Contract

Experience: 13 Years

Openings: 2

Role Summary

We are looking for a highly skilled Data & Reporting professional to support and maintain business-critical Business Intelligence (BI) platforms. This role requires strong analytical expertise, hands-on experience with reporting tools, and the ability to investigate and resolve complex data issues while supporting global business users.

The ideal candidate will function as a cross-platform Subject Matter Expert (SME), ensuring data accuracy, operational continuity, and high-quality user support across reporting systems.

Key Responsibilities

• Act as a Subject Matter Expert (SME) across BI and reporting platforms
• Provide tiered production support for business-critical reporting systems
• Manage and respond to Slack-based support workflows and user requests
• Perform data investigation, validation, and reconciliation across multiple sources
• Analyze and troubleshoot data discrepancies, KPI mismatches, and reporting issues
• Guide business stakeholders in understanding data, metrics, and dashboards
• Collaborate with engineering, data, and product teams for issue escalation and resolution
• Ensure operational continuity with proper escalation and follow-the-sun support model
• Maintain documentation for recurring issues, resolutions, and data definitions
  
  

Required Skills & Experience

• 10 years of experience in Data Reporting, BI Support, or Analytics
• Strong experience in Sales/Channel Performance Reporting and KPI analysis
• Hands-on expertise with BI tools such as:
• Tableau
• ThoughtSpot
• Business Objects (or similar platforms)
• Strong SQL/data querying skills for data validation and root cause analysis
• Experience supporting business-critical BI environments
• Ability to manage multiple concurrent requests across global teams
• Strong communication skills to translate technical insights into business context
• Bachelor s degree or equivalent experience
  
  

Preferred / Good-to-Have Skills

• Knowledge of B2B & B2C sales reporting structures
• Familiarity with Institutional Sales, Consumer Channel metrics, and ICDF
• Experience with automated support workflows (Slack, ticketing tools, chatbots)
• Understanding of data pipelines and ETL concepts
• Ability to identify issues related to:
• Data latency
• Data logic errors
• Platform defects
• Experience working in a global support model (follow-the-sun)
  
  

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent stakeholder communication
• Ability to work under pressure in a fast-paced environment
• Detail-oriented with a focus on data accuracy