What are the responsibilities and job description for the Data Center Lab Technician - L2 position at Jobs via Dice?
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is seeking a highly skilled and experienced Data Center Lab Tech Tier 2 to join our dynamic team associated with the development of our client's products. In this role, you will be instrumental in supporting installations, troubleshooting, and maintaining servers and devices within our lab environment. Your expertise will be pivotal in identifying and escalating opportunities for efficiency and effectiveness improvements within the client's infrastructure.
How You Will Make a Difference:
Provide explanations for operational performance results, elucidating reasons for metrics/KPIs meeting, missing, or exceeding targets
Offer input and suggestions for enhancing operational performance and efficiency in the local environment
Screen for technical capabilities and team fit, recommend the hiring of long-term resources, and collaborate with the recruiting team during candidate interviews
Assist in the onboarding and training of all new hires
Ensure local execution of key deliverables and metrics
Work within the client's ticketing system and adhere to SLAs to support the health of the client's server fleet
Serve as the point of contact for IC4 tier 1 technicians
Perform root cause analysis of complex technical issues and drive resolutions
Manage hardware installation, rack and stack, cabling, rack integration, provisioning, and decommissioning
Assist with projects (new capacity, retrofits) and repairs throughout the data center
Understand and debug hardware and Linux and Windows OS-related issues using command-line tools and techniques
Confirm successful deployment installation using a series of pre-defined scripts
Deploy device/system configuration via Linux and Windows OS with a set of predefined steps
Execute turn-up/turn-down processes with support from cross-functional teams
Analyze data to diagnose systemic issues
Work with internal hardware teams and vendors to resolve complex technical issues, maintain high hardware quality levels, and influence future designs for ease of serviceability
Identify and help create documentation for the global data center knowledge base
Assist with process improvements and best practices in data center operations
Participate in an on-call rotation (once a month on-call for a week after hours, first point of contact)
Maintain an efficient, orderly hardware test lab operation within the production/non-production data center
Assist in the development of global standards for processes, workflow, and automation roadmaps for tools that facilitate deployment, maintenance, and decommissioning of server hardware at scale
Lead process improvements and best practices in data center operations
Provide cross-functional communication with other technical operations groups
Perform other tasks as required to support IT service on a local basis
Act on other duties as assigned by management
Provide support to multiple locations
What You Will Need to Succeed:
Knowledge of and hands-on experience with computer hardware
Extensive leadership competencies
High degree of professionalism and strong relationship skills
High level of written and oral fluency in English
Ability to learn new software quickly
Multi-tasking
Able to safely lift and move a minimum of fifty (50) pounds
Work environments may include performing tasks in indoor areas that reach temperatures of 90 degrees Fahrenheit during certain times of the year High School Diploma, IT Degree, or equivalent experience
Minimum 7 years of extensive knowledge of Linux
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is seeking a highly skilled and experienced Data Center Lab Tech Tier 2 to join our dynamic team associated with the development of our client's products. In this role, you will be instrumental in supporting installations, troubleshooting, and maintaining servers and devices within our lab environment. Your expertise will be pivotal in identifying and escalating opportunities for efficiency and effectiveness improvements within the client's infrastructure.
How You Will Make a Difference:
Provide explanations for operational performance results, elucidating reasons for metrics/KPIs meeting, missing, or exceeding targets
Offer input and suggestions for enhancing operational performance and efficiency in the local environment
Screen for technical capabilities and team fit, recommend the hiring of long-term resources, and collaborate with the recruiting team during candidate interviews
Assist in the onboarding and training of all new hires
Ensure local execution of key deliverables and metrics
Work within the client's ticketing system and adhere to SLAs to support the health of the client's server fleet
Serve as the point of contact for IC4 tier 1 technicians
Perform root cause analysis of complex technical issues and drive resolutions
Manage hardware installation, rack and stack, cabling, rack integration, provisioning, and decommissioning
Assist with projects (new capacity, retrofits) and repairs throughout the data center
Understand and debug hardware and Linux and Windows OS-related issues using command-line tools and techniques
Confirm successful deployment installation using a series of pre-defined scripts
Deploy device/system configuration via Linux and Windows OS with a set of predefined steps
Execute turn-up/turn-down processes with support from cross-functional teams
Analyze data to diagnose systemic issues
Work with internal hardware teams and vendors to resolve complex technical issues, maintain high hardware quality levels, and influence future designs for ease of serviceability
Identify and help create documentation for the global data center knowledge base
Assist with process improvements and best practices in data center operations
Participate in an on-call rotation (once a month on-call for a week after hours, first point of contact)
Maintain an efficient, orderly hardware test lab operation within the production/non-production data center
Assist in the development of global standards for processes, workflow, and automation roadmaps for tools that facilitate deployment, maintenance, and decommissioning of server hardware at scale
Lead process improvements and best practices in data center operations
Provide cross-functional communication with other technical operations groups
Perform other tasks as required to support IT service on a local basis
Act on other duties as assigned by management
Provide support to multiple locations
What You Will Need to Succeed:
Knowledge of and hands-on experience with computer hardware
Extensive leadership competencies
High degree of professionalism and strong relationship skills
High level of written and oral fluency in English
Ability to learn new software quickly
Multi-tasking
Able to safely lift and move a minimum of fifty (50) pounds
Work environments may include performing tasks in indoor areas that reach temperatures of 90 degrees Fahrenheit during certain times of the year High School Diploma, IT Degree, or equivalent experience
Minimum 7 years of extensive knowledge of Linux
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.