Data Center Aftercare Warranty Manager — On-site

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The Aftercare Warranty Manager is responsible for managing the post-construction / post-deployment phase of data center projects. This includes overseeing defects, warranties, vendor accountability, and system performance stabilization after handover. They act as the bridge between Construction & commissioning teams, Operations (data center ops), and vendors / contractors.

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🛠️ Key Responsibilities

• Warranty & Defects Management
• Track and manage warranty issues/periods for all systems (electrical, mechanical, IT infrastructure)
• Log, prioritize, and resolve defects discovered after handover
• Ensure vendors meet contractual warranty obligations
• Maintain an issue tracking system
• Vendor & Contractor Coordination
• Act as the primary contact for OEMs and contractors during warranty phase
• Escalate unresolved issues and monitor/enforce SLAs
• Coordinate site visits and remediation work
• Transition to Operations (Aftercare Phase)
• Support smooth transition from project delivery to operations
• Ensure all documentation, warranties, and asset data are complete
• Incident & Root Cause Analysis
• Assist investigations into post-handover failures
• Co-ordinate RCA (Root Cause Analysis) and ensure corrective actions
• Assist mitigation to ensure prevention of repeat failures across sites
• Reporting & Governance
• Provide regular reports on open defects, warranty claims status, vendor performance
• Track KPIs like time to resolution & defect recurrence rate
• Risk & Compliance
• Support compliance with contractual obligations, safety standards, and operational readiness criteria.
• Identify risks during warranty phase and mitigate proactively.