DAPO Specialist (Pharmacy) - Remote US

It takes great medical minds to create powerful solutions that solve some of healthcare's most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you've honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you'll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

The DAPO Specialist supports Gainwell Technologies' healthcare program operations by reviewing, validating, and updating pharmacy and provider-related records to ensure accuracy, compliance, and high-quality service delivery. This role is detail-oriented and process-driven, requiring strong attention to accuracy, adherence to structured workflows, and the ability to manage high volumes of operational tasks in a fast-paced remote environment.

Your role in our mission

• Process DAPO work items including pharmacy and provider data updates accurately and within required timelines.
• Review provider and pharmacy records to ensure completeness, accuracy, and compliance with regulatory guidelines.
• Follow defined operational workflows to resolve discrepancies and escalate complex cases when appropriate.
• Document updates and actions clearly in accordance with audit, contract, and policy requirements.
• Collaborate with internal teams to support accurate provider and pharmacy information across operational systems.
  
  

What we're looking for

• Active Certified Pharmacy Technician (CPhT) certification (PTCB or ExCPT) required.
• 1-4 years of experience in healthcare operations, pharmacy environments, provider data management, claims processing, or similar roles.
• Strong attention to detail and experience performing data entry or record updates with high accuracy.
• Proficiency using Microsoft Office applications including Excel, Word, Outlook, and Teams.
• Ability to work independently, manage multiple tasks, and meet deadlines in a structured remote environment.
  
  

What you should expect in this role

• Fully remote position available anywhere within the United States.
• Standard schedule between 7:00 a.m. - 6:00 p.m. CST, with an assigned 8-hour shift based on business needs.
• Reliable high-speed internet required (minimum 24 Mbps download / 8 Mbps upload).
• Video camera required during interviews and the first week of orientation.
• Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and employee assistance programs.
  
  

The pay range for this position is $35,000.00 - $50,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.