What are the responsibilities and job description for the Customer Success Manager (MSP) position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Oraapps Inc, is seeking the following. Apply via Dice today!
Title: Customer Success Manager (MSP)
Location: New Jersey, Hybrid
Employment Type: Full-Time
Mandatory Skills
Managed Service Provider (MSP)
Key Responsibilities
Title: Customer Success Manager (MSP)
Location: New Jersey, Hybrid
Employment Type: Full-Time
Mandatory Skills
Managed Service Provider (MSP)
Key Responsibilities
- Client Relationship Management
- Serve as the primary point of contact for assigned clients
- Build and maintain long-term customer relationships
- Conduct regular client check-ins and Quarterly Business Reviews (QBRs)
- Ensure clients understand and receive maximum value from Jaydien services
- Identify technology gaps, risks, and improvement opportunities
- Recommend new or upgraded solutions aligned with client needs
- Collaborate with sales to develop quotes and scopes of work
- Present proposals and follow up until closure
- Support expansion of services within existing accounts
- Engage with inbound leads to identify immediate needs and pain points
- Communicate Jaydien s value, approach, and services
- Assist with discovery and handoff to sales for solution design
- Present proposals and support follow-up through deal closure
- Help establish strong relationships with newly onboarded clients
- Reinforce expectations during onboarding projects
- Ensure smooth transitions from sales/onboarding to ongoing support
- Act as liaison between clients and Jaydien teams for:
- Service concerns
- Billing questions
- Technical escalations
- Coordinate resolution and ensure timely communication
- Advocate for the client internally while balancing company objectives
- 3 years experience in Customer Success, Account Management, or MSP client services
- Strong understanding of managed IT services and business technology
- Excellent communication and presentation skills
- Ability to translate technical concepts into business value
- Organized, proactive, and comfortable working remotely
- Base Salary: $85,000 $100,000
- Annual performance-based bonus
- Medical/Dental/Vision Insurance
- Retirement Plan
- Paid Time Off (PTO)
Salary : $85,000 - $100,000