What are the responsibilities and job description for the Customer Service/Technical Coordinator position at Jobs via Dice?
Our client is hiring a Customer Service/Technical Support opening that will work 100% remote. This role will help with Asset inventory, technical troubleshooting, financial reporting, and customer service.
Understand inventory and depreciated book values for various locations, items, and projects.
Understand budget and financial impacts of proper account coding for inventory ordering and movement.
Technical liaison for Vendors and Internal Business Partners in relation to Store Hardware
Maintains an expert working level of knowledge for the in-store network systems, components, and the associated equipment affecting store operation.
Demonstrates ability to express technical issues effectively to all audiences, both verbally and in writing
Identifies and investigates potential in-store system failure for the purpose of developing new policies and procedures.
Facilitates technical training sessions to introduce, clarify, and support in-store systems projects.
Support equipment data accuracy for all 16,000 stores by continuously updating based on store openings/closings, technology refreshes, renovations or other scopes affecting store inventory.
Analyze inventory levels on a weekly basis to ensure accurate distribution, and proper usage.
Maintain familiarity with store hardware and item lifecycles for proper decision making.
Lead business reviews with key vendor partners; hold providers accountable to meeting contractual SLAs.
Monitor and challenge change orders for out-of-scope work.
Additional Skills & Qualifications
Degree in Business Administration, Data Analytics, Finance, or similar field OR equivalent experience
Proficient with MS Excel, Access, and various other Reporting Tools including ability to write queries. Clerical/Administrative experience is important.
Excellent Communication Skills both Verbal and Written
2 - 3 Years of POS Experience
Strong technical aptitude
Excellent analytical skills with keen diligence
Job Type & Location
This is a Contract position based out of Chesapeake, VA.
Pay And Benefits
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 22, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Understand inventory and depreciated book values for various locations, items, and projects.
Understand budget and financial impacts of proper account coding for inventory ordering and movement.
Technical liaison for Vendors and Internal Business Partners in relation to Store Hardware
Maintains an expert working level of knowledge for the in-store network systems, components, and the associated equipment affecting store operation.
Demonstrates ability to express technical issues effectively to all audiences, both verbally and in writing
Identifies and investigates potential in-store system failure for the purpose of developing new policies and procedures.
Facilitates technical training sessions to introduce, clarify, and support in-store systems projects.
Support equipment data accuracy for all 16,000 stores by continuously updating based on store openings/closings, technology refreshes, renovations or other scopes affecting store inventory.
Analyze inventory levels on a weekly basis to ensure accurate distribution, and proper usage.
Maintain familiarity with store hardware and item lifecycles for proper decision making.
Lead business reviews with key vendor partners; hold providers accountable to meeting contractual SLAs.
Monitor and challenge change orders for out-of-scope work.
Additional Skills & Qualifications
Degree in Business Administration, Data Analytics, Finance, or similar field OR equivalent experience
Proficient with MS Excel, Access, and various other Reporting Tools including ability to write queries. Clerical/Administrative experience is important.
Excellent Communication Skills both Verbal and Written
2 - 3 Years of POS Experience
Strong technical aptitude
Excellent analytical skills with keen diligence
Job Type & Location
This is a Contract position based out of Chesapeake, VA.
Pay And Benefits
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 22, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $17