What are the responsibilities and job description for the CRM Program Manager position at Jobs via Dice?
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Role : CRM Program Manager
Location : Hybrid – Orlando, FL (locals only)
Duration : 12 Months Contract - W2
MOI : Phone/Skype
Visa : /EAD Only
Role : CRM Program Manager
Location : Hybrid – Orlando, FL (locals only)
Duration : 12 Months Contract - W2
MOI : Phone/Skype
Visa : /EAD Only
- CRM Expertise: 5 years of direct experience managing a CRM program or complex, large-scale CRM implementation/optimization projects.
- Platform Experience: Direct working experience with a major enterprise CRM platform (e.g., Salesforce, Microsoft Dynamics 365, or Adobe Experience Cloud).
- Agile Proficiency: 3 years of experience working with Agile/Scrum teams and supporting development in a DevOps/Platform environment.
- Technical Skillset: Proven proficiency in project management tools (e.g., Jira, SmartSheet) and strong analytical skills for data interpretation and performance tracking.
- Vendor Experience: Extensive experience in vendor contract negotiation, SOW management, and tracking SLA compliance.