What are the responsibilities and job description for the CRM Lead position at Jobs via Dice?
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We are looking for CRM Lead for San Jose, CA Onsite/ Remote also works
Full time position/ Long term contract
If you are having hard time with skill combo -Look only for consulting roles with Oracle Service Cloud
Required Skills
We are looking for CRM Lead for San Jose, CA Onsite/ Remote also works
Full time position/ Long term contract
If you are having hard time with skill combo -Look only for consulting roles with Oracle Service Cloud
Required Skills
- 5 years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
- Solid understanding of customer service operations and CRM/contact center best practices.
- Strong communication, stakeholder management, and onsite leadership skills.
- Ability to create detailed functional and technical documentation.
- Experience managing projects in cross-functional enterprise environments
- 3 years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
- Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
- Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
- Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
- Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
- Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).