Demo

CRM Administrator

Jobs via Dice
Raleigh, NC Full Time
POSTED ON 11/19/2025 CLOSED ON 12/17/2025

What are the responsibilities and job description for the CRM Administrator position at Jobs via Dice?

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cynet Systems, is seeking the following. Apply via Dice today!

We are looking for CRM Administrator for our client in Raleigh, NC

Job Title: CRM Administrator

Job Location: Raleigh, NC

Job Type: Contract

Job Description:

Responsibilities:

  • Supports one or more pharmacy business process areas, including: Clinical policies and prior authorizations.
  • Drug Utilization Review (DUR) and pharmacy lock-in processes.
  • Behavioral health and A Kids programs.
  • Preferred Drug List (PDL) and Medicaid Drug Rebate Program (MDRP).
  • Physicians Administered Drug Program (PADP) related to the Medicaid Drug Rebate Program (MDRP).
  • Supports cross-functional activities that provide effective oversight of Medicaid programs.
  • Collaborates and communicates with PBM business stakeholders, including product managers, product owners, and business leads.
  • Demonstrates in-depth knowledge and understanding of business needs across healthcare functions and segments to meet departmental goals.
  • Researches and recommends the development and implementation of business initiatives or product enhancements.
  • Provides feedback and input to senior-level decision-makers to support development of long-range strategic alternatives for business solutions.
  • Preferred to have experience with Medicaid, managed care, and Pharmacy Benefit Manager (PBM) operations.
  • Experience with Medicaid applications, preferably across pharmacy functional areas.
  • Communicates with business owners to understand needs and translates them into detailed and actionable requirements.
  • Ensures compliance with all applicable policies and procedures.
  • Supports the product lifecycle from conception through implementation.
  • Performs other duties as assigned.

Additional Responsibilities:

  • Supports the Business Management function to achieve successful development of the Pharmacy Benefit Management solution for the Medicaid program.
  • Collaborates with the business owner and business team to develop the strategy behind how each MES module will support business requirements.
  • Responsible for translating and specifying all functional requirements to ensure alignment with business needs.
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Salary.com Estimation for CRM Administrator in Raleigh, NC
$79,018 to $95,631
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