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We have shifts Monday through Sunday. We operate 365 days a year including holidays and weekends. The monthly schedule is typically released 2 to 3 weeks in advance. Typically, each operator will have around 5-8 night shifts per month.
The three shifts are:
8AM-4:30PM day shift
10AM-6:30PM mid-day shift
4:30PM-1AM night shift
Duties And Responsibilities
Qualifications:
We have shifts Monday through Sunday. We operate 365 days a year including holidays and weekends. The monthly schedule is typically released 2 to 3 weeks in advance. Typically, each operator will have around 5-8 night shifts per month.
The three shifts are:
8AM-4:30PM day shift
10AM-6:30PM mid-day shift
4:30PM-1AM night shift
Duties And Responsibilities
- Tasks and assignments related to the management and operations of drawings for on-line games, second chance drawings and special event drawings. Duties include, but are not limited to:
- Resolving hardware and software issues from minor software to complex system issues. Serves as the initial point of contact for OLG staff experiencing computer problems or in need of additional technology resources.
- Monitors networked systems for security problems and investigates causes of any suspicious activity identified.
- Serves as initial point of control to ensure personnel do not access the classified processing area without proper clearance.
- Performs the Game Closing and IT draw operations, verifies closing of lottery games; validates winning numbers for draw games with draw staff and auditors; updates and post winning numbers to website and phone line; works with vendor to enable payments for local drawings; balances sales and liabilities data with the gaming system and create Back-Office System (BOS) reports; and updates new draw sales and liability records.
- On a daily basis, processes and balances the of Internal Control System (ICS) financial reports against BOS reports.
- Monitors the ICS and BOS performance during data entry and reporting any anomalies noted; communicate issues to systems and network engineers; and responds to BOS/ICS queries via email or telephone.
- Updates the Multistate Lottery Association (MUSL) and Draw Reporting Systems with sales and winning numbers for multistate lottery games. Maintains contact with Draw Manager, Draw Auditor and Lottery.
- Assists Information Technology staff in providing basic computer and systems support to Gaming Systems vendor. Assists IT Specialists with- providing technical assistance and support for incoming queries and issues related to computer software and hardware.
- Executes and monitors daily Data Warehousing program.
- Conducts preliminary IT inquires and issue tracking for users.
- Maintains asset inventory for Lottery IT department.
- Assists the IT Specialist in installing and configuring computer software, installing computer hardware peripherals, including the setup of network printers, monitors and mobile devices, and provides assistance to the QA groups in UAT testing as assigned.
- Perform other related duties as assigned.
Qualifications:
- Extensive knowledge of the functions of various computer operating systems to monitor activities internal to the systems and in searching for and identifying problem conditions that affect system operating efficiency in accepting and processing jobs.
- Knowledge of Microsoft Office and operating features of a personal computer. Skill in the use of a computer keyboard.
- General knowledge of File Transfer Protocol (FTP) and Virtual Private Networks (VPN) in order to transfer data securely.
- Knowledge of network file system and USB file transfers to transfer data from internal control system to a thumb drive and then to network file server.
- Ability to maintain accuracy in performing repetitive work where speed and accuracy are of importance.
- Experience in Information Technology environment on Microsoft Windows environment.
- Knowledge necessary to diagnose and solve simple computer system problems. Incumbent must be able to learn new IT techniques within a reasonable time frame.
- Ability to effectively comprehend SOPs, reports, test scripts, and other related materials.
- This position is considered essential. The incumbent must be available to work a rotating 40-hour shift (including weekends and holidays) to provide coverage for the OLG Operations Center. The Operations Center is open from 7:30 a.m. to 1:00 a.m., 7 days a week. The Shift Schedule is prepared monthly by management.
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