Computer Operator II

Description:

Business Operational Concepts (BOC) is a recognized leader in providing Technical and Program Management Services, Information Technology, and Support.

BOC has enabled their Government and Commercial clients to achieve their organizational initiatives through the application of high quality, innovative, and cost-effective professional services and solutions. We provide a positive working environment, with opportunities for advancement in our growing Federal sector workforce.

We offer an excellent compensation package which includes a generous salary, insurance (medical, dental, etc.), paid leave, 401k plan and more. We are committed to the diversity we bring to the marketplace and believe customer satisfaction comes first.

JOB SUMMARY:

Business Operational Concepts (BOC) is currently seeking a seeking a Computer Operator II/ Journeyman Customer Support Help Desk/Computer/Data Entry Operator for a government contract in Macon, GA. The ideal candidate will be capable of performing with minimal supervision; successfully managing task completion within established timelines; effect communicate with the lead and other government personnel; report on task status or process changes and other tasks required within the PWS; able to guide Entry Level operators to identify and follow established procedures; effective usage of independent judgement related to tasks and when engaging the public; effective and timely elevation of issues to Lead Agents.

Computer Operator II operates and monitors computer equipment. Performs routine tasks to maintain computer equipment and their peripherals. Being a Computer Operator II observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage.

DUTIES AND RESPONSIBILITIES:

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.

• Perform routine tasks, such as backups and data recovery.
• Troubleshoot hardware, software, and network issues.
• Conduct system updates and patch management.
• Ensure data security and integrity.
• Maintain documentation of system operations, issues, and resolutions.
• Assist with new software and hardware installations.
• Ability to work as a team to accomplish tasks.
• Ability to create and optimize written procedures.
• Showcase sound judgment, curtesy, and helpfulness when interacting via telephone or email
• Ability to use copy machines, read written instructions and reproduce paper documents according to instructions.
• Demonstrate expertise in data entry, utilizing ticketing systems experience is preferable.
  
  

Requirements:

QUALIFICATIONS:

Required (Minimum) Qualifications Education, Certification, Experience, And Skills

• High School Graduate or Equivalent.
• 1 year of relevant service desk support experience.
• Experience in handling customer satisfaction issues.
• Experience in reviewing data to identify trends and issues.
• Ability to perform routine printer maintenance includes lifting boxes of paper less than 50 pounds, loading paper into printing machines, changing the toner, and calling the appropriate printer service technician for machine service and repair as needed.
• Working knowledge of Windows-based computers.
• Working knowledge of Microsoft suite, especially MS Word, MS Excel, and Adobe.
  
  

Preferred Qualifications Education, Certification, Experience, Skills, Knowledge, And Abilities

• N/A