Computer Operations Supervisor

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Job Title : Computer Operations Supervisor

Location details : Celebration, FL- onsite 5 days per week

Duration : 12 Months

Job Description: We are looking for an Computer Operations Supervisor to oversee and manage the daily activities of the technical team, ensuring operational excellence and adherence to service level agreements (SLAs). This position will be Full-Time and Onsite. With employees expected to work onsite 5 days per week, and travel to offsite client offices to resolve IT related issues or to deploy resources(25-40%).

What You’ll Do

• Manage and coordinate daily activities of the technical team, including project scheduling, monitoring, and incident response
• Ensure operational support coverage and adherence to service level agreements (SLAs)
• Monitor system performance and availability, ensuring timely resolution of issues
• Develop, implement, and maintain operational standards, procedures, and best practices
• Ensure compliance with internal policies, industry standards, and regulatory requirements
• Plan and manage the integration and support of new technologies into the FDOT environment
• Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems
• Lead, mentor, and develop a team of supervisors, project leaders, and technical staff
• Conduct performance evaluations, training, and succession planning
• Provide input on business continuity planning and disaster recovery strategies
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction
• Provide computer and user support, including installation and configuration of hardware and software, upgrades, patches, and advanced technical support
• Monitor service ticket queue and resolve tickets as assigned; document work performed and resolutions
• Perform advanced network and telephony support; provide on-site support for remote troubleshooting by other OIT technical staff
  
  

What You'll Need

Required:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience
• Minimum of 7 years of IT work experience, including managing team(s) responsible for production and operations support
• Strong knowledge of IT service management processes (incident, problem, change, and request management)
• Experience with enterprise-wide software rollouts, updates, and patch management activities
• Familiarity with regulatory and security compliance standards
• Advanced troubleshooting skills for both hardware and software systems