Computer Operations Supervisor

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Job Description

Position: Computer Operations Supervisor

Location: Celebration, FL (Onsite)

Duration: 12 Months Contract

Job Description

We are looking for a Computer Operations Supervisor to oversee and manage the daily activities of the technical team, ensuring operational excellence and adherence to service level agreements (SLAs). With employees expected to work onsite 5 days per week, and travel to offsite client offices to resolve IT related issues or to deploy resources (25-40%).

What You Ll Do

• Manage and coordinate daily activities of the technical team, including project scheduling, monitoring, and incident response
• Ensure operational support coverage and adherence to service level agreements (SLAs)
• Monitor system performance and availability, ensuring timely resolution of issues
• Develop, implement, and maintain operational standards, procedures, and best practices
• Ensure compliance with internal policies, industry standards, and regulatory requirements
• Plan and manage the integration and support of new technologies into the client environment
• Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems
• Lead, mentor, and develop a team of supervisors, project leaders, and technical staff
• Conduct performance evaluations, training, and succession planning
• Provide input on business continuity planning and disaster recovery strategies
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction
• Provide computer and user support, including installation and configuration of hardware and software, upgrades, patches, and advanced technical support
• Monitor service ticket queue and resolve tickets as assigned; document work performed and resolutions
• Perform advanced network and telephony support; provide on-site support for remote troubleshooting by other OIT technical staff
  
  

What You'll Need

Required:

• Bachelor s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience
• Minimum of 7 years of IT work experience, including managing team(s) responsible for production and operations support
• Strong knowledge of IT service management processes (incident, problem, change, and request management)
• Experience with enterprise-wide software rollouts, updates, and patch management activities
• Familiarity with regulatory and security compliance standards
• Advanced troubleshooting skills for both hardware and software systems