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Position: Clinical Field Services
Location:
MA-WORCESTER-385 GROVE STREET -01605 (1 position)
NOTE: Need profiles who are with in 30min driving distance from this client location, pls share full address along with submission.
Also candidate need to have their own vehicle and ready to travel 30-35 mil radius from client address to different location.
Responsibilities
Sriram Chaganti
Talent Acqusition Specialist | Vivid Soft Global Inc.
Email:
eye
Position: Clinical Field Services
Location:
MA-WORCESTER-385 GROVE STREET -01605 (1 position)
NOTE: Need profiles who are with in 30min driving distance from this client location, pls share full address along with submission.
Also candidate need to have their own vehicle and ready to travel 30-35 mil radius from client address to different location.
Responsibilities
- Conduct comprehensive inventory of clinical devices, including radiology modalities, as part of a network migration project to ensure accurate asset tracking and seamless integration into the new infrastructure.
- Update configuration settings on medical devices to ensure proper functionality and connectivity during a phased, site-by-site network migration.
- Respond to technical support requests and helpdesk tickets in a timely manner, ensuring resolution within defined service level agreements (SLAs).
- Deliver high-quality customer service by maintaining a professional demeanor, addressing client concerns promptly, and fostering positive relationships.
- Document service activities, including repairs, upgrades, and preventive maintenance, in accordance with company protocols.
- Collaborate with external vendors and internal teams to coordinate service efforts, resolve complex issues, and support continuous improvement initiatives.
- Adhere to all applicable healthcare regulations and standards, including HIPAA, to ensure patient data privacy and operational compliance.
- Associate degree in Biomedical Engineering, Electronics, Information Technology, or a related technical discipline; equivalent technical training or experience may be considered.
- Minimum of 2 years of hands-on experience in a clinical, biomedical, or field service technician role, preferably in a healthcare environment.
- Solid understanding of medical device operation, integration, and healthcare IT systems (e.g., EMRs, PACS, HL7).
- Demonstrate foundational networking knowledge, including understanding of IP addresses, subnets, and device connectivity, to support troubleshooting and ensure proper integration of clinical devices within the network infrastructure.
- Strong organizational skills with the ability to manage multiple priorities and work independently in dynamic clinical settings.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively with clinical staff, vendors, and technical teams.
- Valid driver’s license and willingness to travel regularly to healthcare facilities within the assigned region.
- Bachelor’s degree in Biomedical Engineering, Clinical Engineering, or a related technical field.
- Experience supporting a wide range of medical devices across multiple manufacturers and modalities, including radiology and cardiology modalities from Siemens, GE, and Philips
- Experience working with clinical information systems, including electronic medical records (EMR) and picture archiving and communication systems (PACS), such as Epic and Fuji Synapse.
- Experience with asset management systems and helpdesk ticketing systems.
- Strong documentation skills, including accurate service reporting and configuration updates.
- Previous experience in desktop support, including troubleshooting operating systems, software applications, and peripheral devices.
- Previous experience working in a multi-site healthcare system or with mobile service teams.
Sriram Chaganti
Talent Acqusition Specialist | Vivid Soft Global Inc.
Email:
eye