What are the responsibilities and job description for the Client Partner - IT Services position at Jobs via Dice?
Experience: 15 Years
Title: Client Partner - IT Services
Job Location: Remote-USA
No. of Position: 1
Qualifications: Undergrad or Higher
Work Timings: 8:00 AM EST to 5:00 PM EST
Key Responsibilities:
Client Partnership & Growth
Title: Client Partner - IT Services
Job Location: Remote-USA
No. of Position: 1
Qualifications: Undergrad or Higher
Work Timings: 8:00 AM EST to 5:00 PM EST
Key Responsibilities:
Client Partnership & Growth
- Act as the executive partner and primary point of contact for senior client stakeholders, owning end-to-end client relationships.
- Lead C-suite and senior stakeholder engagement, building trusted, long-term partnerships.
- Drive account expansion by identifying new opportunities, cross-selling, and up-selling services aligned with evolving client needs.
- Position the company as a strategic enabler of client business outcomes.
- Provide executive oversight on project delivery, ensuring adherence to SDLC practices, quality standards, and timelines.
- Partner with technical delivery leaders and project managers to translate business requirements into actionable project plans.
- Review and validate deliverables before client submission, maintaining accountability for delivery excellence.
- Monitor project performance, budgets, timelines, and resources to ensure successful outcomes.
- Proactively address risks, resolve escalations, and ensure high levels of client satisfaction.
- Mentor and develop account management and project management professionals, fostering leadership capability and client-centric thinking.
- Collaborate across global delivery teams (US and India) to ensure seamless execution and consistent client experience.
- Bridge the gap between business stakeholders and technical teams, effectively communicating technical and functional concepts.
- 15 years of progressive experience in Account Management, Client Partner, or Program/Engagement Leadership roles within IT services/consulting.
- Demonstrated success in managing large enterprise accounts with accountability for revenue growth, client retention, and delivery excellence.
- Proven leadership in managing project managers, cross-functional technical teams, and complex multi-project engagements.
- Strong ability to comprehend and communicate technical concepts effectively with both technical and non-technical stakeholders.
- Exceptional relationship management, executive communication, and negotiation skills with experience engaging C-suite stakeholders.
- Experience working with US-based clients and leading engagements supported by offshore delivery teams (India).
- Domain expertise in healthcare, pharmaceuticals, or life sciences with knowledge of compliance, processes, or product lifecycles (highly desirable).
- Knowledge of emerging technologies and ability to align them with client business strategies.
- Background in IT services, consulting, or software product development.
- Bachelor''s degree required; MBA or advanced degree preferred.