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Description
Key Responsibilities
Training & Enablement
Minimum Qualifications
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
Key Responsibilities
Training & Enablement
- Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.
- Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.
- Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.
- Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.
- Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.
- Manage platform configuration, including user permissions, business units, form creation, and pricebook administration.
- Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance.
- Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards.
- Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO.
- Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.
- Advanced proficiency with field service management or business operations platforms, including configuration, troubleshooting, and end-user training across functional workflows (ServiceTitan experience strongly preferred).
- Proven ability to train and coach users with varying levels of technical skill in a clear, patient, and professional manner.
- Strong written communication skills with the ability to produce clear SOPs, internal communications, and technical documentation.
- Demonstrated project coordination skills with the ability to manage multiple implementations or brand engagements simultaneously.
- Comfort operating within a growing and evolving technology ecosystem and quickly learning new platforms.
- Strong analytical skills with the ability to build reports and present findings in a clear, actionable format for operational leaders.
Minimum Qualifications
- 3 years of hands-on experience in software implementation, systems support, or business systems administration.
- Experience training or coaching end users on software platforms or operational processes.
- Strong project coordination and organizational skills with the ability to manage multiple parallel initiatives.
- Proficiency with Microsoft Office 365, including Excel, Word, and Outlook.
- Proficiency with virtual collaboration and training tools such as Microsoft Teams or Zoom.
- Strong verbal and written communication skills with the ability to interact effectively at all levels of the organization.
- Platform certification or administrator designation (ServiceTitan or equivalent).
- Experience working with help desk or ticketing systems.
- Familiarity with ERP platforms such as NetSuite.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.